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Customer Care Representative

2 weeks ago

Westerville, Ohio, United States Dawson Full time
Job Description Job Description

Customer Care Representative Security Systems $ per hour Permanent Opportunity Monday-Friday, 9:00am-6:00pm Westerville, Ohio (onsite) We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role you will be the first point of contact for our clients, providing exceptional customer services and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. What the position offers:
  • 401k
  • Health, Dental, and Vision insurance
  • PTO
What you'll be doing:
  • Respond promptly to customer inquiries via phone, email, and chat
  • Provide accurate information about products and services to clients
  • Assist customers in troubleshooting issues and resolving complaints effectively
  • Perform outbound calling to follow up on customer inquiries or feedback
  • Maintain detailed records of customer interactions and data entry in our systems
  • Collaborate with sales teams to enhance customer satisfaction and retention
  • Uphold company policies and procedures while ensuring compliance with quality standards
  • Demonstrate excellent phone etiquette during all customer interactions
Who we're looking for:
  • Strong background in customer service or customer support roles
  • Proficient in data entry and computer skills including familiarity with office software
  • Excellent verbal and written communication skills in English
  • Ability to work collaboratively within a team environment while also being self-motivated
  • Experience in client services or collaboration sales is a plus
  • Strong problem-solving skills and the ability to think critically under pressure
  • A friendly demeanor with a passion for helping others
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