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Bilingual (Spanish Speaking) Call Center Agent
1 week ago
Take your career to the next level at one of California's most culturally rich and innovative Credit Unions, awarded Top Workplaces four years in a row
- Do you have at least one year customer service experience?
- Do you enjoy a fast-paced environment working with customers?
- Do you have basic device knowledge and are comfortable talking about computer terms such as "Browsers" and "Operating systems?"
- Do you have excellent verbal and written communication skills?
If you answered "yes" to the above questions, come grow with us We are seeking a full-time Call Center Agent to work at our Corporate Office located at 6640 Via Del Oro in San Jose, CA. The Call Center Agent's primary purpose is to assist members by handling a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution.
Duties and Responsibilities include:
- Assists customers and potential customers with their telephone, email and chat requests.
- Answer questions about products and services and resolves problems within authority.
- Assist customers with online inquires and troubleshooting.
- Sends secure emails and electronic forms as requested.
- Perform daily duties accurately while maintaining acceptable production levels.
- Actively offer products and services to meet the needs of our customers.
Education and Qualifications:
- Minimum Six months to two years of similar or related experience.
- High school education or GED.
Fantastic Benefits
PremierOne Credit Union reflects the value placed on employees by providing the following benefits in addition to competitive salary:
- Medical, Dental, Vision, Life, and Long-Term Disability Insurances
- 401(k) including employer match
- Discounts on financial products and services, including loans
- Paid sick leave & vacation, plus Birthday Floater
- Paid Federal banking holidays (approximately 10 per year)
- Company-wide Incentive Plan, plus much more
Salary Range: $24 to $28 per hour DOE
Apply Now for Consideration
PremierOne Credit Union is an equal opportunity employer
