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assistant floor manager

1 week ago

Beverly Hills, California, United States The Avra Group Full time
Job Description Job Description

Employee standards: To ensure high levels of hospitality every time you are in contact with guests. To be attentive to assisting management during service with food and employee operations task on the floor at all times. To be responsible for assisting during services, including but not limited to, the initial guest experience, clearly and efficiently communicating with all managers, chefs, guests and staff. Additionally, to also ensure food service meets company standards with customer satisfaction maintained at all times. Interacts with the restaurant guests, fellow staff members, and supervisors in a polite, courteous and hospitable manner to ensure an exemplary dining experience. Also actively takes orders, makes personal recommendations, conducts full and complete food/wine/beverage service, and monitors guests' dining experience.

Reports to: Primarily to Front of the House operations management with an equal standard of respect and professionalism to the Back of House management team (chefs).

FSLA Status: Hourly Non-Exempt

Compensation: $30.00

** Please Note: this role is not subject to any tips distributed from the tip pool (no tips)

PRIMARY ESSENTIAL FUNCTIONS:

  • Provides professional and exceptional service
  • Responsible for maintaining professionalism and kindness when interacting with guests and staff
  • Conduct themselves in a manner that is both presentable and professional at all times
  • Maintains consistent and clear communication with all
  • Greet customers
  • Must be on-site with absolutely no possibility of remote work
  • Assist staff with Providing prompt, professional, friendly, and personalized service to our guests
  • Provides help and support to all colleagues.
  • Possesses in-depth knowledge of products, menus, food, beverages, wines, and general information about the company.
  • Monitor employees side work and that it is completed as described.
  • Assist with seating guest
  • Assist servers and staff with food service issues
  • Checks staff side-work
  • Assist with voiding guest comps
  • Assists with checking server cash outs, running closeout report
  • Ensures floor is set up for next service
  • Work as a team.
  • Communicate to FOH and BOH management
  • Support staff including managers, servers and chef.
  • Learn and teach fellow colleagues.
  • Ensures the working area has a high standard of cleanliness and follows health code requirements.
  • Properly set-up station and side stations including:
    1. Square-off seats, tables, make sure all tables and chairs/banquettes are clean and free of debris
    2. Help servers set tables/buffets exact to managers orders
    3. Wipe down chairs and table bases
    4. Stock side stations with appropriate materials
    5. Perform opening side work as described for specific sections
  • Attend and participate in daily pre-shift meetings.
  • Always smiles and greets guests warmly and genuinely.
  • Reports any incidents of theft, vandalism, or violations of the house rules or breaches of security or

safety regulations.

  • Reports all breakages or damaged equipment immediately to management.
  • Provide professional and exceptional guest service.
  • Clear and reset tables after guests have left
  • Properly serves wine and alcohol (with awareness).
  • Delivers food and beverages to tables.
  • Maintains tables and tableware.
  • Completely and accurately fills out financial paperwork.
  • Complies with all occupational, health, and safety standards.
  • Presents menu, answers questions, and makes suggestions, regarding food and beverage.

WORKING CONDITIONS:

  1. Overtime when or as needed approved or directed by management
  2. Prolonged periods of standing, bending, sitting, kneeling
  3. Working in an indoor/ outdoor location (subject to weather changes& varying temperatures)
  4. Lifting equipment up to 50 pounds (when necessary)
  5. Constantly position self to maintain any equipment or tools necessary to the position
  6. Occasionally ascends/descends a ladder or stool to move or transfer equipment needed for the position
  7. Constantly works in indoor or outdoor weather condition/ temperatures
  8. Move, Transport, position, put, and or remove equipment up to 50 pounds (when necessary)
  9. Work in all or some different spaces of the restaurant depending on service (mainly in the open dining area, offices, storage, kitchen, back or exterior of the restaurant)
  10. The ability to converse, discern, convey and express professionally when exchanging information or directing staff/peers in a professional work setting.
  11. The ability to observe details
  12. Constantly operates office productivity machinery, such as a calculator, and Toast system.

ADDITIONAL REQUIRED FUNCTIONS:

  • Portrays a positive and professional attitude.
  • Always smiles and greets guests warmly and genuinely.
  • Works as part of a team.
  • Responsible for maintaining a calm and well organized host stand
  • Executes closing procedures and side work.
  • Attends and participates in daily pre-shift meetings.
  • Communicate to management thoughts, comments, suggestions, and questions of daily operations, quality of food/beverages, guest comments, and daily specials.

Experience/Skills:

  • At least 2 years of server experience in a high-volume establishment.
  • Strong guest service skills
  • Strong communication in person
  • Ability to handle multiple tasks and prioritize workload in a deadline-driven manner while working in a demanding environment

Perks:

  • Forming part of our team The Avra Group a fast-growing company succeeding in the world of luxurious fine dining.
  • Healthcare benefits, and retirement plan.
  • Complimentary meals during shifts
  • Offer growth possibilities to their hardworking team members

Avra BH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.