TalentBurst | Analyst Collection SC

4 days ago

columbia, United States TalentBurst Full time
Collection Analyst
Location : 7 Technology Circle, Columbia South Carolina, 29203
Duration : 2 Months+
Pay rate : $19.62
This is a Remote Role*
Position Summary
The Analyst is responsible for managing and collecting all the outstanding accounts receivables for a portfolio of customers. The Analyst will work with Staples Customers to build effective relationships that will result in the ability to collect, reconcile, and rationalize past dues. Their focus will be on larger spend, special handling and complex accounts.
Primary Duties and Responsibilities
Collect cash for open Accounts Receivable
Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise
Ability to research Accounts Receivable issues and reconcile payment remittances.
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Actively work to understand customer ordering platforms and how billing is integrated into that platform
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Propose and implement process improvement opportunities to the customer for identified customers.
Build Standing Operating Procedures (SOP) for High effort accounts
Independently perform root cause analysis on customer issues.
Plan and organize work so Service Level Agreements, Goals and Objectives are realized
Utilize collections
Effectively and consistently communicate with external Staples customers regarding past due invoices
Drive and Host conference calls to find resolution to issues and resolve past due
Provide internal/external customer ad hoc reporting and/or statements
Need to approach customers with a customer service type approach
Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process
Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
Independently communicate with customer's Accounts Payable Supervisors, Managers and Directors.
Skills:
Basic
3+ years' experience in B2B Credit and Collections or Associates or Bachelor's Degree
Broad ERP Experience in large systems (Oracle, SAP etc.)
Strong analytical skills
Ability to assess a problem and promptly resolve or escalate accordingly
Intermediate and higher skills in Excel
Excellent written skills and verbal skills
Time management and strong organizational skills
Strong presentation skills such as PP, Agendas, Note taking
Ability to coordinate with other internal departments
Preferred
Associates or Bachelor's Degree in Business Management or Finance
Use of Collection Software (Webcollect, Getpaid etc.)
Understanding of Accounting Principles
Understanding of Credit Management processes
Proficiency in Microsoft suite and O365
Familiarity with different methods of billing and invoicing customers
KPI's and Metrics
Ability to meet stated Cash Collected Goals
Ability to meet stated delinquency targets
Ability to meet stated minimum bad debt write-off targets
Ability to meet stated daily customer contact target
Ability to meet stated portfolio penetration target
Education:
Bachelor's Degree
​#TB_EN

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