Collection and Payment Resolution Expert

3 weeks ago


Columbia, South Carolina, United States SC State Credit Union Full time
The SC State Credit Union is seeking a highly skilled professional to fill the position of Collector. This role involves interacting with members to discuss their account statuses and payment options, providing a customer-centric experience. The successful candidate will be responsible for handling inbound and outbound calls, building rapport, and understanding each member's unique situation.

Daily tasks will include analyzing account histories, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations. You will collaborate with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably.

  • This role requires a strong ability to communicate effectively, engage empathetically with members, and address sensitive financial matters.

To excel in this role, you must possess a high degree of professionalism and emotional intelligence. Adaptability is also essential, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture.

Salary: $45,000 - $60,000 per year (dependent on experience)

Benefits:
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  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription, and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more

We strive to create a positive and supportive work environment that encourages growth and development. If you are a dedicated individual with excellent communication skills, we invite you to apply for this challenging opportunity.



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