Manager - Retail Shoppers

2 months ago

victor, United States Whole Foods Market Full time
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

  • 12+ months retail experience

Physical Requirements/Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Eastview Mall Retail Manager

    1 week ago

    Victor, New York, United States Premium Brands Services, LLC Full time

    Job Title: Eastview Mall Retail ManagerAbout the Company:Premium Brands Services, LLC is a leading retailer of women's clothing and accessories. We are dedicated to providing exceptional customer service and offering a wide range of stylish and affordable products.We are seeking a highly skilled and experienced Retail Manager to join our team at Eastview...

  • Whole Foods Shopper

    4 weeks ago

    Victor, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are accountable for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent...

  • Retail Assistant Manager Opportunity

    2 weeks ago

    Victor, New York, United States Abercrombie & Fitch Co. Full time

    Talented professionals looking to advance their careers in retail management will find this opportunity exciting. As an Assistant Manager at Abercrombie & Fitch Co., you will be responsible for leading a high-performing team, driving sales growth, and delivering exceptional customer experiences.Job SummaryThe ideal candidate will possess strong leadership...

  • Retail Sales and Service Representative

    1 week ago

    Victor, New York, United States Hallmark US Springboard Full time

    Job OverviewThe Part-Time Retail Merchandiser position involves three major components: day-to-day engagement, holiday support, and department resets. As a field organization, you will be working independently to showcase your organization and time management skills, establish retailer relationships, and collaborate with local store teams to optimize product...

  • Retail Sales Manager

    1 week ago

    Victor, New York, United States Premium Brands Services, LLC Full time

    About UsAt Ann Taylor, we're dedicated to empowering women with the confidence and style they need to lead their lives. Our brand embodies the spirit of American women, celebrating their heritage and individuality.Culture of ExcellenceWe pride ourselves on a culture centered on employee development, where you'll have access to industry leaders and tools to...

  • Retail Sales Lead

    1 week ago

    Victor, New York, United States House of Sport Full time

    About UsHouse of Sport is a dynamic retail environment where athletes come to experiment and play. Our mission is to deliver exceptional customer experiences, inspire our teammates, and challenge the status quo.We value diversity and inclusivity, creating a welcoming space for everyone. On our team, every member plays a crucial role in empowering athletes to...

  • Sunglass Retail Sales Professional

    1 week ago

    Victor, New York, United States EssilorLuxottica Full time

    We are seeking a highly motivated Sunglass Retail Sales Professional to join our dynamic team at Sunglass Hut. As a key contributor to our sales success, you will play a critical role in delivering exceptional customer experiences and driving business growth.The ideal candidate will possess excellent communication and interpersonal skills, with the ability...

  • Retail Merchandiser Position

    3 weeks ago

    Victor, New York, United States Hallmark US Springboard Full time

    Job OverviewThis is a part-time position with a variable schedule during the work week. As a Retail Merchandiser, you will be responsible for showcasing your organization and time management skills while being the face of Hallmark. You will collaborate with local store teams to optimize product placement and maintain inventory levels.The estimated salary for...

  • Retail Sales Lead Footwear

    2 months ago

    Victor, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Store Operations Manager

    2 weeks ago

    Victor, New York, United States Ross Stores Full time

    Job SummaryRoss Stores is seeking an experienced Store Operations Manager to join our team. As a key member of our store leadership, you will be responsible for ensuring the smooth operation of our retail floor, providing excellent customer service, and driving sales growth.In this role, you will oversee the daily activities of our sales floor, including...

  • Lead Retail Architect

    3 weeks ago

    Victor, Colorado, United States APD Engineering & Architecture, PLLC Full time

    About the RoleAre you a visionary Registered Architect seeking to elevate your career in retail design? We're looking for an astute professional with 12+ years of experience in architectural design and project leadership. As a Lead Retail Architect at APD Engineering & Architecture, PLLC, you'll have the opportunity to lead complex projects from concept to...

  • Retail Store Leader

    1 week ago

    Victor, New York, United States House of Sport Full time

    Job SummaryWe are seeking a skilled and dedicated Sales Lead to join our retail team at DICK'S Sporting Goods INC. As a key member of our store leadership, you will play a critical role in driving sales growth, improving customer satisfaction, and promoting a positive store culture.Your responsibilities will include:Developing and implementing strategies to...

  • Retail Sales Associate Bikes

    17 hours ago

    Victor, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Operations Coordinator

    1 week ago

    Victor, New York, United States Premium Brands Services, LLC Full time

    Customer Service Expert Wanted!We're looking for a motivated Customer Service Expert to join our team as a Sales Lead. As a Sales Lead, you will be responsible for delivering exceptional customer experiences and supporting our store team.Key Responsibilities:Model exceptional customer service behavior and provide guidance to store associates.Collaborate with...

  • Team Manager

    5 days ago

    Victor, United States Whole Foods Market Full time

    Team Manager at Whole Foods Market summary: The Team Manager at Whole Foods Market supports daily operations by assisting the Team Leader in managing profitability, expenses, and compliance while guiding Team Members towards excellent customer service. Responsibilities include inventory management, staff development, merchandising, and maintaining store...

  • Sales Team Manager

    1 week ago

    Victor, New York, United States House of Sport Full time

    Join Our MissionAt House of Sport, we're not just a retailer – we're a community builder. We believe in empowering athletes to reach their full potential and creating a positive impact on our customers' lives.We're seeking a talented Retail Sales Lead to join our team and help drive sales growth, develop their skills, and create an exceptional customer...

  • Store Operations Manager

    1 week ago

    Victor, New York, United States Ross Stores Full time

    Job OverviewThe Area Supervisor is a key role at Ross Stores, responsible for overseeing the daily operations of a specific area within our retail stores. This includes ensuring the sales floor remains organized and visually appealing, managing inventory levels, and maintaining a high level of customer satisfaction.

  • Retail Sales Professional

    1 week ago

    Victor, New York, United States EssilorLuxottica Full time

    **About Us**Sunglass Hut, a global leader in the specialty sunglass retail business with over 3,000 stores worldwide, is part of EssilorLuxottica. We believe in the freedom of self-expression, inclusivity and authenticity.As a **Sales Associate**, you will bring an authentic, fun and energetic experience to all customers while helping them find premium...

  • Department Manager

    5 days ago

    Victor, United States Whole Foods Market Full time

    Department Manager at Whole Foods Market summary: The Department Manager assists the Team Leader with daily operations including profitability, expense control, merchandising, and team development at Whole Foods Market. They are responsible for maintaining retail standards, team member performance, and ensuring customer satisfaction while adhering to...

  • Footwear Department Manager

    1 week ago

    Victor, New York, United States House of Sport Full time

    DICK'S Sporting Goods is revolutionizing the retail experience, elevating it from a transactional interaction to a immersive adventure. As a Retail Sales Lead, you'll play a vital role in shaping this vision, leading a team of sales associates to deliver an exceptional customer experience.With a focus on creating a people-first culture, you'll build strong...