Director of Cash Vault Services
1 month ago
Responsibilities:
• Oversee the evaluation of operational controls and procedures to maximize departmental production and minimize staff errors.
• Negotiate pricing to optimize profitability of service or product solutions.
• Respond to requests for proposals, assessing customer needs and recommending effective strategies.
• Enhance customer retention work efforts by delivering superior level customer service.
• Generate additional revenue from the sale of cash vault products and services.
• Develop, revise, and maintain policies and procedures of cash application to ensure that they meet changing business requirements.
• Ensure that the cash applications team adheres to internal controls.
• Perform risk and cost benefit analyses.
• Oversee and assist in daily and monthly cash reconciliation process.
• Develop and monitor key performance indicators or levels for the cash vault services group.• Position requires a minimum of 10 years of experience in a similar role or industry
• Proficiency in 3M, CRM, Eaton, ERP - Enterprise Resource Planning, ERP Solutions, and About Time software is expected
• Exceptional customer service and communication skills are essential
• Must be adept at KPI Reporting and Logistics
• The ideal candidate will demonstrate strong leadership skills and the ability to manage a team effectively
• Candidates should possess a strategic mindset with the ability to make sound decisions based on data and industry knowledge
• A proven track record of managing and improving cash vault services is highly desirable
• A thorough understanding of industry regulations and compliance standards is required
• Excellent problem-solving skills and the ability to resolve operational issues efficiently and effectively is a must
• The ability to work under pressure and meet deadlines is critical to this role.
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