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Customer Service Specialist
2 weeks ago
We are seeking a Customer Service Specialist to join our team in the manufacturing industry located in OAK BROOK, Illinois. In this role, you will play a crucial role in supporting our Account Managers and customers, ensuring top-notch customer service and maintaining internal processes. This position offers a salary of $50,000-$55,000 annually plus a full benefits package.
Responsibilities:
• Handle customer queries efficiently and provide detail-oriented responses
• Coordinate logistics and manage material allocation
• Track and maintain inventory records to ensure smooth supply chain logistics
• Manage multiple customer accounts simultaneously, ensuring all needs are met in a timely manner
• Collaborate with Credit Department to confirm and acknowledge all sales orders
• Assist Sales team in resolving credit issues as they arise
• Generate accurate invoices post material delivery
• Participate in department meetings focusing on relationship building and information sharing
• Exhibit a high level of detail orientation in all communication, paying special attention to style, tone, and manner
• Provide backup support to fellow customer service specialists as needed
• Proficiency in Order Entry is required.• Ability to Coordinate Logistics effectively is crucial.
• Must possess substantial knowledge and experience in Logistics.
• Strong understanding of Supply Chain Logistics is necessary.
• Experience in Material Planning is highly desirable.
• Must have practical experience in Materials Handling.
• Capable of maintaining accurate Inventory Records.
• Proficiency in Inventory Tracking is required.
• Must be able to manage Supply Inventory efficiently.
• Experience in generating Sales Quotes is a plus.