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Program Coordinator

2 months ago

Albany, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a Program Coordinator for our team in Albany, New York. The role will focus on overseeing the onboarding process of new program participants, including seniors and individuals with disabilities. The Program Coordinator will also be tasked with providing continuous support to program participants for the duration of their tenure. This position offers a contract to hire employment opportunity. If you find joy in helping others and working in the rewarding, human services industry, this position and non-profit agency may be a great place for you


Responsibilities

• Manage the intake and onboarding process for prospective program participants

• Educate newly enrolled program participants on our various programs and services through virtual, phone, or in-person meetings

• Guide program participants through the onboarding process, ensuring the completion of required paperwork, assessments, and program compliance

• Provide resources and education to program participants on recruiting and hiring methods and our proprietary software to enable participants to recruit and hire their own Personal Assistants (PAs)

• Offer support to program participants via phone, email, and in-person, responding to questions regarding PA recruitment, hiring, and onboarding

• Coordinate program caseload effectively by responding to and tracking the needs of program participants and their PAs in our proprietary software systems

• Assist in aligning the agency's mission to provide and advance community-based support to promote self-direction for seniors, people with disabilities, and their families

• Conduct various administrative tasks to support the team, such as answering phones, filing, copying, scanning, and email

• Maintain confidentiality of records and logs.


If you are interested in learning more about this opportunity, please call Steph Sposato, Gabrielle Maisonet, or Mary Christman at 518-462-1430. We hope to hear from you soon

• Possess a minimum of 1 year experience in a similar role as Program Coordinator
• Demonstrated proficiency in Allscripts and Cerner Technologies
• Must be adept at using computer programs and Customer Relationship Management (CRM) software
• Experience with EHR SYSTEM is a must
• Excellent skills in answering inbound calls
• Ability to handle authorizations, benefit functions, and billing functions effectively
• Previous experience in a Call Center Customer Service role is desirable.