Medical Office Assistant

3 weeks ago

Newark, United States Adecco Full time
Job DescriptionJob Description

A Medical Office Assistant position in Newark, NJ is now available through Adecco Healthcare and Life Sciences. This role is patient-centered, and you will be working in the Breast Imaging Center of a major medical center. You will perform patient registration, verifying orders, appointment reminders, calling past due patients, check-in’s, insurance verification, no-show calls, mailing letter, request prior films, and all other duties assigned.

This is a temp-hire position starting in December 2024. The work hours are Monday-Friday from 8:00am-4:30pm. The hourly pay range is 20.92/hr.

Essential Duties and Job Responsibilities:


Actively contributes to creating a friendly, welcoming, and safe environment for UH customers.
Communicates clearly to ensure understanding.
Responds to complaints and concerns by resolving issues immediately whenever possible.
Organizes work process to accommodate customer needs, including internal customers and co-workers.
Meets or exceeds customer expectations for service.
Acts as a role model for Service Excellence.
Maintains professional composure in the workplace.
Works effectively with team to ensure customer service scores for work area meet/exceed targets.
Demonstrates respect for patient rights.
Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
Provides information such as directions, pre-visit instructions, insurance form requirements, etc.
Conducts reminder calls to all patients.
Performs pre-registration when scheduling appointments.
Performs check-in and check-out processes “real time”.
Productivity & quality meets/exceeds department standards.
Registers patients completely and accurately.
Ensures that pertinent data is obtained, updated, verified, and accurately entered into the computer system on all patients at each visit.
Secures appropriate signatures on all mandatory hospital documentation and consents.
Interviews all patients in a professional and courteous manner.
Serves as an interdepartmental liaison.
Verifies third party information.
Ensures referrals are obtained and collected; and that pre-authorization for services is verified.
Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
Researches non-routine questions and responds back to the caller in a timely manner.
Ensures entries pertaining to the patient are made in the electronic record.
As directed, communicates with various hospitals and physician offices regarding patient related information and documents.
Provides information in accordance with patient confidentiality standards.
Covers the new patient intake telephone line.
Enters patient intake information into the transplant electronic medical record.
Obtains medical records as required.
Notifies patient navigator and nurse reviewer regarding necessary follow-ups.
Performs initial intakes for inpatient transfers and promptly notifies patient navigator.
Mails out information packets and directions.
Makes referrals to the financial coordinators as needed.
Review and follow-up with MyChart folders i.e., patient scheduling request, patient advice.
Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records.
Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
Prepares information for billing/processing by Finance.
Collects statistics as directed for administrative and regulatory purposes and produces reports as required.
Collects payments for services and follows established policies for cash collection and reconciliation.
Provides additional support to our Physician Referral System forms process.

Qualifications:

Minimum of 2 years’ experience working as a Medical Office Assistant or Patient Care Coordinator.

Spanish speaking is highly preferred – but not required.



Pay Details: 20.92 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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