Customer Service Representative

1 month ago

Sacramento, United States 3 Day Blinds Full time
Job DescriptionJob Description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? 

Position Overview:

Hey you, yes you Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you’ll resolve incoming inquiries and requests prioritizing efficiency. While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions. You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation.

What you'll do

  • Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
  • Field and answer questions related to product specifications, warranty, installation, parts & repairs
  • Place orders, track shipments and relay progress regularly to vested parties
  • Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
  • Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
  • Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
  • Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
  • Share feedback and ideas on ways to improve the overall client experience

Who you are

  • Experienced in a Customer Service role, preferably in a call center environment
  • Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
  • Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
  • Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
  • Flexible and adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional communicator both over the phone and in written updates/summaries
  • Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
  • Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
  • Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.). This is a full-time, five days a week job, including Saturdays
  • High school diploma or equivalent work experience
  •  

What's in it for you?

  • Hourly rate range: $18.00 - $19.50
  • In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
  • We provide short-term and long-term disability benefits at no cost to you In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
  • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
  • Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
  • This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

#LI-SF1

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States Hobart Service Full time

    Hobart Service, a leading provider of Commercial Food Equipment Service Solutions, is seeking a skilled Customer Service Representative to join our team.">Job SummaryThis role involves contact with internal and external customers, requiring strong communication and problem-solving skills. The successful candidate will be able to work effectively in a team...

  • Customer Service Representative

    3 weeks ago

    Sacramento, United States Pacific Staffing Employment Specialist Full time

    We are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for Customer Service, Customer Service Representative, Representative, Medical Receptionist, Healthcare,...

  • Customer Service Representative

    2 weeks ago

    Sacramento, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Role: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for:Main Responsibilities:Greet customers and provide them with a positive, engaging experienceTaking customer...

  • Customer Service Representative

    3 weeks ago

    Sacramento, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The RoleThe Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States Raising Cane's Full time

    Come join the Raising Cane's team as a Customer Service Representative! In this role, you will be responsible for ensuring a positive customer experience by taking orders, processing payments, and addressing any customer concerns in a professional and courteous manner.About the Role:This is an exciting opportunity to join a growing company that values its...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States Raising Cane's Full time

    Raising Cane's OverviewAt Raising Cane's, we strive to provide an exceptional dining experience for our customers. We are seeking a Customer Service Representative who will be responsible for providing a positive customer experience.Key Responsibilities:• Ensure all food orders are prepared to standards• Take orders from customers and process payments...

  • Customer Service Representative

    5 months ago

    Sacramento, United States NMI Co. Full time

    The Customer Service Representative is an essential part of NMI's Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company. Who you will be working with: Our...

  • Customer Service Representative

    7 days ago

    Sacramento, California, United States CALIFORNIA PATROL OPERATIONS Full time

    Job Title: Customer Service RepresentativeAbout the Job:This position is a great opportunity to work as a customer service representative in a dynamic environment. As a dispatcher, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Responsibilities:- Handle customer calls and respond to their...

  • Customer Service Representative

    2 weeks ago

    Sacramento, California, United States Third Party CS Full time

    Job Title: Customer Service RepresentativeCompany Overview: Third Party CS is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.About the Role: We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you...

  • Customer Service Representative

    6 days ago

    Sacramento, California, United States Baja Insurance Full time

    Baja Insurance Services, Inc. is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. This role offers a unique opportunity to learn the insurance business while receiving paid training.The successful candidate will be responsible for answering phones, organizing and filing various insurance...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Third Party CS Full time

    Third Party CS: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and ensuring a positive experience.Job Summary:We...

  • Customer Service Representative

    2 months ago

    Sacramento, United States Ajilon Full time

    Ajilon - JobID: E07763A4-13D6-45EF-88CA-8D463B2C9F1A [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    1 week ago

    Sacramento, California, United States NMI Group Full time

    Job OverviewWe are currently seeking a skilled Customer Service Representative to join our team at the NMI Group. This role involves working in a fast-paced environment where you will be responsible for initiating and completing the sales and customer service process by directly communicating with local consumers.

  • Customer Service Representative

    3 months ago

    Sacramento, United States Circle K Full time

    Circle K - 8876 Vintage Park Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    3 months ago

    Sacramento, United States Pacific ExecSearch Full time

    Job Description We are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility....

  • Customer Service Representative

    2 weeks ago

    Sacramento, United States Pacific ExecSearch Full time

    Job DescriptionWe are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100%...

  • Customer Service Representative

    3 weeks ago

    Sacramento, United States Pacific ExecSearch Full time

    Job DescriptionWe are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100%...

  • Customer Service Representative

    3 weeks ago

    Sacramento, United States Pacific ExecSearch Full time

    Job DescriptionWe are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100%...

  • Customer Service Representative

    4 days ago

    Sacramento, United States Marathon Staffing Full time

    Marathon Staffing is seeking Customer Service Representatives with a high level of professionalism and experience. The Customer Service Representatives will be responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers....

  • Customer Service Representative

    2 weeks ago

    Sacramento, California, United States CVS Health Full time

    At CVS Health, we're looking for a Customer Service Representative to join our team. As a representative, you'll be the face of our company, providing participants with the right information at the right time. You'll help participants make better decisions about their health and healthcare by promoting a positive team environment and continuously evaluating...