Help Desk Analyst I

3 weeks ago


Taunton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst I to join our team situated in Taunton, Massachusetts. In this role, you will be tasked with a variety of responsibilities related to the maintenance and troubleshooting of our IT systems, with a focus on user support, hardware management, and system updates. We are offering a contract to permanent employment opportunity.
Responsibilities include: • Onboarding new staff members by assigning them to email, phone, and security systems • Managing the setup of cell phones, including assigning usernames and passwords • Troubleshooting any issues that arise with laptops, desktops, and cell phones • Managing updates to internal phone system directories and devices • Assisting with minor computer wiring updates and imaging computers • Utilizing various skills including Android Development, Cisco Technologies, and Citrix Technologies to perform tasks • Employing Microsoft, Active Directory, and Apple Devices skills to manage computer hardware and configuration management • Utilizing skills in Deployments, Basic Troubleshooting, Ticketing System, and Desktop Hardware to ensure smooth operations • Using Cisco Voice Over Internet (Voip) for effective communication within the team.• Possession of a minimum of 1 year of experience in a similar role
• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Knowledge of Citrix Technologies
• Ability to work with Mac Computers and Microsoft tools
• Experience with Active Directory
• Proficiency in handling Apple Devices
• Understanding of Computer Hardware
• Expertise in Configuration Management
• Experience with Deployments
• Ability to conduct Basic Troubleshooting
• Knowledge of Ticketing System
• Familiarity with Desktop Hardware
• Experience with Cisco Voice Over Internet (Voip)
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