Help Desk Analyst I
3 weeks ago
We are in search of a Help Desk Analyst I to join our team situated in Taunton, Massachusetts. In this role, you will be tasked with a variety of responsibilities related to the maintenance and troubleshooting of our IT systems, with a focus on user support, hardware management, and system updates. We are offering a contract to permanent employment opportunity.
Responsibilities include: Onboarding new staff members by assigning them to email, phone, and security systems Managing the setup of cell phones, including assigning usernames and passwords Troubleshooting any issues that arise with laptops, desktops, and cell phones Managing updates to internal phone system directories and devices Assisting with minor computer wiring updates and imaging computers Utilizing various skills including Android Development, Cisco Technologies, and Citrix Technologies to perform tasks Employing Microsoft, Active Directory, and Apple Devices skills to manage computer hardware and configuration management Utilizing skills in Deployments, Basic Troubleshooting, Ticketing System, and Desktop Hardware to ensure smooth operations Using Cisco Voice Over Internet (Voip) for effective communication within the team.
Requirements
Possession of a minimum of 1 year of experience in a similar role
Proficiency in Android Development
Familiarity with Cisco Technologies
Knowledge of Citrix Technologies
Ability to work with Mac Computers and Microsoft tools
Experience with Active Directory
Proficiency in handling Apple Devices
Understanding of Computer Hardware
Expertise in Configuration Management
Experience with Deployments
Ability to conduct Basic Troubleshooting
Knowledge of Ticketing System
Familiarity with Desktop Hardware
Experience with Cisco Voice Over Internet (Voip)
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