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End User Support Engineer
1 month ago
What you'll do:
- Detecting, monitoring, and resolving technical issues.
- Raising issues and coordinating support from third parties or other IT teams when necessary
- Delivering outstanding customer service to all end users, traders, and senior leadership
- Working effectively in a cooperative and collaborative global team environment
- Escalating, coordinating, and managing incident response for critical firm-wide issues
- Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
- Maintaining a senior level of knowledge and involvement in many aspects of the trading environment
- Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
What We're Looking For:
- 3-6 years of technical and functional experience in a fast-paced enterprise environment
- Ability to effectively recognize and resolve technical issues quickly and systematically
- Specialist of Windows, MacOS, Linux, iOS, Android
- Specialist of MDM enrollment, including BYOD and corporate device management
- Knowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365
- Knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
- Knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues
- Ability to communicate effectively and professionally across all settings to technical and non-technical audiences
By breaking down financial markets into individual niches and micro-specialisms, Selby Jennings powers a knowledge-led model, delivering global solutions into local markets. Every consultant is an expert in their field. Structuring our teams to mirror the demands of our clients and candidates, we identify, qualify and present the highest caliber candidates, as well as identifying the best market opportunities for leading finance professionals.
We work in partnership with clients to tailor-make a suitable search model based on the type of assignment and client service level requirements, adopting a bespoke combination of solutions to ensure optimum reach into the active and passive market places.
From our offices around the world, we recruit beyond international boundaries, pro-actively sourcing the best talent in the industry. Across contingent, retained, and project solutions, our service is unrivaled; speaking to our level of service provision, search accuracy, and flexibility.Company DescriptionOperating as part of Phaidon International, Selby Jennings is a multi-award winning global recruitment organization focused on servicing the financial industry.\r
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By breaking down financial markets into individual niches and micro-specialisms, Selby Jennings powers a knowledge-led model, delivering global solutions into local markets. Every consultant is an expert in their field. Structuring our teams to mirror the demands of our clients and candidates, we identify, qualify and present the highest caliber candidates, as well as identifying the best market opportunities for leading finance professionals.\r
\r
We work in partnership with clients to tailor-make a suitable search model based on the type of assignment and client service level requirements, adopting a bespoke combination of solutions to ensure optimum reach into the active and passive market places.\r
\r
From our offices around the world, we recruit beyond international boundaries, pro-actively sourcing the best talent in the industry. Across contingent, retained, and project solutions, our service is unrivaled; speaking to our level of service provision, search accuracy, and flexibility.