Customer Service Representative
7 days ago
Description:
Who We Are
Koppert Biological Systems is the worldwide market leader in integrated pest management and disease management. Koppert stands at the forefront of sustainable agriculture, having been founded in 1967 by visionary Dutch grower Jan Koppert. Our mission is to make agriculture healthier, safer, and more productive by partnering with nature. We achieve this through the use of natural enemies to combat pests, employing bumblebees for pollination, and leveraging microbials and bio stimulants to support, protect, and strengthen crops. Our innovations have propelled a significant shift towards sustainable agriculture over the past 50 years, offering growers and farmers worldwide natural solutions that restore balance in their crops, improve health and resilience, and increase yield. With a clear vision of achieving 100% sustainable agriculture, we collaborate with growers, partners, universities, research institutions, and governmental bodies globally to meet the highest food safety demands while contributing to the better health of people and the planet. Through our integrated system of specialist knowledge and natural solutions, we continue to drive agricultural innovation and impact, embodying our commitment to partner with nature and promote sustainable growing practices.
Do you enjoy a diverse and dynamic environment, love new challenges, and thrive in a casual and flexible atmosphere? We are looking for an enthusiastic individual to join our team and help us Partner with Nature
Role Description
Customers are among our organization's most valuable assets. Every employee represents the company to our customers and the public. This is a fast-paced environment that requires accuracy, prioritizing, problem solving and collaboration across teams to be successful.
The Customer Service Representative (CSR) interfaces with our customers and various business & functional team members to deliver exceptional service to our customers. Through building successful relationships, the CSR will coordinate and align multiple internal resources and capabilities across the company. The CSR manages the entry of orders, from initial contact with our customer until the product arrives at the correct time, with the correct contents, and correct paperwork to the customer. They will work to build customer confidence and loyalty by establishing rapport and consistently resolving issues.
Responsibilities
- Execute activities as a dedicated CSR for our key client accounts across the U.S. by working directly with our customers and utilizing multiple channels of communication.
- Manage and process purchase orders received online, by phone, or by email to ensure orders are placed and billed appropriately.
- Monitor all requests to ensure they are accurately processed; maintain records of all customer interactions, transactions and complaints for continuous improvement initiatives.
- Identify the correct action to resolve customer complaints and issues; delegate any unresolved issues to the appropriate resource.
- Assist customer service, sales, and management teams with tasks including but not limited to document retrieval, shipment tracking, customer portal interaction, and various project support.
- Support our Production and Logistics team through our ERP system to ensure orders are filled accurately and exported in a timely manner to our customers.
- Monitor and trouble shoot supply chain shortages with sales team members and customers.
- Maintain communication with the accounting team to ensure proper documentation is in place for billing customers.
Education and Experience
- 2 or 4-year business or science degree, or 3 years' experience working in an administrative/customer service function.
- Demonstrated commitment to excellence in customer service.
- High attention to detail and accuracy is priority.
- Strong problem-solving capabilities.
- Highly skilled with time management and follow-up.
- Excellent communication skills, including active listening.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Knowledge with Customer Relationship Management (CRM) systems; Dynamics 365 and Microsoft - Customer Engagement experience is a plus.
- Service-oriented and able to resolve customer complaints.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Basic knowledge of macro and micro biologicals within the agricultural segment considered a plus.
Physical Demands and Work Environment
- Typically in climate-controlled office setting. May require extended periods of sitting, standing, and walking.
- Ability to travel up to 15% of the time for training purposes.
Working at Koppert
The working atmosphere at Koppert is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improvement and continuing to invest in our employees.
Comprehensive Benefits Package to include medical, dental, and vision insurance, employer funded health savings account, tuition reimbursement, employer 401K match, life insurance, wellness program initiatives, employee assistance program, Volunteer Day, Koppert gear, and generous PTO
Koppert Biological Systems is a veteran-friendly, Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. If you want to join a global and growing organization submit your cover letter and resume. At Koppert, we learn something every day
PI466f7c3d65e9-25405-35715516
-
Customer Service Representative
2 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timeCustomer Service RepresentativeArrow Sanitary Service is seeking a highly skilled Customer Service Representative to join our team in Portland, OR. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer disputes, and demonstrating proficiency in proprietary operational...
-
Customer Service Representative
3 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arrow Sanitary Service. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
2 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Arrow Sanitary Service. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.Key...
-
Customer Service Representative
3 months ago
Portland, United States Arrow Sanitary Service Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locations2011-OPF Main Ofc time typeFull time posted onPosted 5 Days Ago job requisition idR-45065 ****Job Title**** Customer Service Representative****Primary Location**** Portland, Oregon****Employee Type**** Employee****Job...
-
Customer Service Representative
3 weeks ago
Portland, Oregon, United States Providence Health & Service Full timeJob Title: Associate Customer Service RepresentativeWe are seeking a highly skilled and compassionate Associate Customer Service Representative to join our team at Providence Home Medical Equipment. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, referral sources, and clinicians to...
-
Customer Service Representative
3 weeks ago
Portland, Oregon, United States Providence Service Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Providence Home Medical Equipment. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide first-line communication with customers, referral sources,...
-
Associate Customer Service Representative
2 weeks ago
Portland, United States Providence Health & Service Full timeAssociate Customer Service Representative Providence Home Services Oregon Schedule: M-F, 8:30 am 5:00 pm or 9:00 am - 5:30 pm with occasional Saturday Job description: The Home Medical Equipment Care Specialist I provides first line communication Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...
-
Customer Service Representative
3 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full time**Job Summary**Arrow Sanitary Service is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.**Key Responsibilities:**Provide excellent customer...
-
Customer Service Representative
4 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer disputes and concerns in a professional and timely...
-
Customer Service Representative
4 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer complaints and concerns in a professional and timely...
-
Associate Customer Service Representative
1 week ago
Portland, United States Providence Service Full timeDescription Associate Customer Service Representative - Providence Home Services Oregon Schedule: M-F, 8:30 am - 5:00 pm or 9:00 am - 5:30pm with occasional Saturday Job description: The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources,...
-
Associate Customer Service Representative
3 weeks ago
Portland, United States Providence Service Full timeDescription Associate Customer Service Representative at Halsey Bldg-Home Service East Portland Schedule: M-F, 8:30 am - 5:00 pm Job description: The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate...
-
Inbound Call Center Customer Service Representative
3 months ago
Portland, United States Arrow Sanitary Service Full timeInbound Call Center Customer Service Representative page is loaded **Inbound Call Center Customer Service Representative** **Inbound Call Center Customer Service Representative** locations2011-OPF Main Ofc time typeFull time posted onPosted 19 Days Ago job requisition idR-39543 ****Job Title**** Inbound Call Center Customer Service Representative****Primary...
-
Customer Service Representative
1 month ago
Portland, United States Uspih Enterprises Full time $44,000 - $55,000Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Upsih Enterprises. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Associate Customer Service Representative
3 weeks ago
Portland, United States Providence Health & Service Full timeJob DescriptionAssociate Customer Service Representative at Halsey Bldg-Home Service East PortlandSchedule: M-F, 8:30 am - 5:00 pm Job description: The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME)...
-
Customer Service Associate
6 days ago
Portland, Oregon, United States Providence Health & Service Full timeJob Title: Associate Customer Service RepresentativeProvidence Health & Services is seeking a highly skilled and compassionate Associate Customer Service Representative to join our team.Job Summary:The Associate Customer Service Representative provides exceptional customer service to patients and families, ensuring a positive experience with Providence Home...
-
Customer Service Representative
1 week ago
Portland, United States Waste Connections Full timeWaste Connections - 5455 NE 109th Ave [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...
-
Customer Service Representative>
3 months ago
Portland, United States Lithia Motors Full timeLithia Motors - JobID: R70779 [Customer Service Representative] As a Customer Service Representative at Lithia Motors, you'll: Handle inbound and outbound calls from customers in a Call Center environment while delivering quality service; Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities; Educate...
-
Customer Service Representative
3 weeks ago
Portland, Oregon, United States Standard TV and Appliance Full time{"h1": "Customer Relations Representative", "p": "At Standard TV and Appliance, we are seeking a highly skilled Customer Relations Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.", "ul": ["Answer...
-
Representative - Customer Service>
3 months ago
Portland, United States Wesco Full timeWesco - 2345 NW 31st Ave [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...
