Sales Agent

2 days ago

Altamonte Springs, United States AppleOne Full time
Job DescriptionJob DescriptionSales/Customer Service Agent
Location: Altamonte Springs, FL 32714
Starting pay $18/hr. PLUS, BONUS (Differential pay for bilingual, Spanish speaking candidates)
Schedule: 8 hour shift between 10am -10pm
Training: 10am to 4pm for the first two weeks
Temp to Perm

Responsibilities:
• Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
• Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
• Ongoing Comprehensive Training - regularly attend and participate in support training.

Requirements:
• High Volume call center experiance.
• Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
• Bilingual English/Spanish fluency a plus
• All candidates are required to undergo pre-employment drug screen and background checks. As the employer of choice, we offer an Industry-Leading

Benefit Package:
• Choose from one of FOUR health insurance options, starting as low as $5 per week
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays.
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available).
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1070

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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