Call Center Representative

7 days ago

Lewisburg, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering an opportunity to join our team in the role of a Call Center Representative in Lewisburg, Tennessee. This role primarily involves managing incoming calls, generating sales leads, and ensuring customer satisfaction. This role is predominantly based in a dynamic call center environment and offers a long-term contract employment opportunity.

Responsibilities:
• Manage a high volume of incoming calls with efficiency and professionalism.
• Generate sales leads and meet call handling quotas.
• Identify customer needs to ensure satisfaction and build sustainable relationships with customer accounts.
• Provide accurate, valid, and complete information by employing effective communication methods and tools.
• Handle customer complaints and provide appropriate solutions and alternatives within stipulated time limits.
• Maintain records of customer interactions, process customer accounts, and file necessary documents.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and build trust through open and interactive communication.
• Utilize proficiency in Microsoft Office Suites, particularly Microsoft Excel and Word, to manage customer accounts and maintain records.
• Employ strong time management and communication skills to effectively manage customer interactions and resolve complaints.• Demonstrated experience as a Call Center Representative or similar role.
• Proficiency in relevant computer programs, including Microsoft Office Suites, Microsoft Excel, and Microsoft Word.
• Understanding and experience of standard operation procedures within a call center.
• Proficient in using database systems for the input and retrieval of information.
• Excellent communication skills, both verbal and written.
• Experience in answering inbound calls and handling inbound and outbound calls effectively.
• Ability to manage time efficiently and prioritize tasks.
• Proven customer service skills, including the ability to manage customer accounts and handle referrals.
• Knowledge of office functions and procedures.
• Experience in sales and ability to upsell products and services.
• Ability to work in a fast-paced environment, handling multiple tasks.
• Understanding of claim administration processes and procedures.
• Familiarity with invoicing processes.
• Ability to provide training to other staff members as required.
• Adaptability and openness to new methods and procedures.
• Detail-oriented, ensuring accuracy in all tasks.
• Ability to adhere to company policies and standards.

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