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Server - Big E's Downtown GR

2 months ago

Grand Rapids, United States Suburban Inns Full time
Job DescriptionJob Description

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries 

Server Starting wage: $3.93 plus Tips

Server Benefits Include:

  • Employee and Friends & Family hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules 
  • Holiday Pay
  • 8 hours of paid volunteer time per year 
  • Advancement and professional growth opportunities
  • Monetary recognition program
  • Monetary referral program
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Server Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Server Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Check section assignment
  • Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Roll lunch/dinner silverware (knife, fork)
  • Take room service orders and deliver them to guests
  • Obtain orders from guests ensuring accuracy
  • Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables
  • Run food and help others when able
  • Provide pool service to guests in pool area
  • Complete closing shift work
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

  • Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills
  • Formal Education and Job-Related Experience: None
  • License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (May be completed upon hire)
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
  • Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on property.


Uniform and Appearance Guidelines:

  • Uniform: A shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications. Pants need to be either black slacks or dark wash jeans with no holes (no yoga-style) and shoes need to be black, close-toed and non-slip.
  • Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

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Compensation details: 3.93 Hourly Wage



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