Server - Big E's EBL

6 months ago

Grand Rapids, United States Suburban Inns Full time
Do you have a passion to serve others? Big E's Sports Grill on the Beltline has the opportunity to serve amazing food to amazing guests every day and make GREAT MONEY. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries

Server Starting wage: $3.84 plus Pool Tips

Server Benefits Include:
  • Employee and Friends & Family hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules
  • Holiday Pay
  • 8 hours of paid volunteer time per year
  • Advancement opportunities
  • Monetary recognition program
  • Monetary referral program
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Server Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns/Big E's standards, and Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Server Essential Functions:
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Obtain orders from guests ensuring accuracy while following Big E's steps of service
  • Ensure all guests requesting alcohol have proper ID and are over 21 years of age
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons according to TIPS training
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges according to standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables
  • Run food and help others when able
  • Complete closing shift work
  • Set up and break down patio daily in season
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Server Position Requirements:

Server Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills

Server Formal Education and Job-Related Experience: None

Server License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (May be completed upon hire)

Server Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Server Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on property.

Server Uniform and Appearance Guidelines:

Server Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Server.

Server Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.

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