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West Coast Operations Manager
1 month ago
Looking for multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in overseeing the patient experience, operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and availability to travel.
Territory Area: Region 1 (West Coast)
Role and Responsibilities:
- Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
- Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement.
- Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region.
- Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices.
- Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.
- Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement.
- Conduct performance evaluations and provide feedback to drive individual and team growth and development.
- Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region.
- Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices.
- Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices.
- Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
- Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region.
- Performs other related duties as required
Qualifications:
- Minimum of 5 years of experience in dentistry, preferably in a management role.
- Willingness to travel within the assigned region as needed.
- Proven track record of successfully leading and managing multiple practices.
- Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals.
- Thorough understanding of healthcare regulations, compliance requirements, and industry trends.
- Proficiency in Microsoft Office Suite and practice management software systems.
- Time management skills; ability to multitask and complete work while traveling
- Thorough knowledge of territory, market, and clients
- Excellent problem-solving and critical thinking skills
- Organized with attention to detail
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