HVAC Service Manager

2 weeks ago

Murrells Inlet, United States W3Global Inc. Full time
Job DescriptionJob Description

Our client is seeking a highly motivated and experienced HVAC Service Manager to join their growing team. The ideal candidate will be responsible for overseeing all HVAC service operations, ensuring high-quality service delivery, managing technicians, and maintaining excellent customer relations. This position requires a strong background in HVAC systems, leadership skills, and a commitment to ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Team Management: Supervise, train, and mentor a team of HVAC service technicians. Ensure that technicians have the necessary tools, training, and resources to perform their jobs effectively.

  • Service Operations: Oversee daily HVAC service operations, including scheduling, dispatching, and ensuring that service requests are handled in a timely and professional manner.

  • Quality Control: Ensure that all service work meets company standards and complies with safety regulations. Perform quality checks on completed work and customer satisfaction follow-ups.

  • Customer Relations: Build and maintain strong relationships with clients, addressing any service-related issues promptly and professionally. Act as a liaison between customers and the service team to ensure clear communication.

  • Budget and Cost Control: Monitor and control the service department's budget, ensuring that costs stay within target and that service jobs are completed efficiently.

  • Scheduling and Dispatching: Efficiently manage and optimize technician schedules to ensure all service calls are covered. Address any scheduling conflicts or urgent service requests.

  • Inventory Management: Ensure that the service department is stocked with the necessary parts and tools to perform maintenance and repair work efficiently. Track inventory and order supplies as needed.

  • Safety and Compliance: Ensure that all service work adheres to safety regulations and industry standards. Keep up-to-date with HVAC codes, environmental regulations, and best practices.

  • Reporting and Documentation: Maintain accurate service records, technician logs, and customer service reports. Provide management with regular updates on departmental performance.

Qualifications:

  • High school diploma or equivalent required; technical degree or certification in HVAC preferred.

  • Minimum of [X] years of experience in HVAC service, with at least [X] years in a supervisory or managerial role.

  • Strong technical knowledge of HVAC systems, troubleshooting, and repair processes.

  • Excellent leadership, communication, and customer service skills.

  • Ability to manage multiple tasks, prioritize effectively, and solve problems under pressure.

  • Proficiency in service management software and Microsoft Office Suite.

  • Valid HVAC certification and relevant licenses as required by local regulations.

  • Ability to work flexible hours, including on-call availability, when needed.

Physical Requirements:

  • Ability to lift and carry heavy equipment (up to [X] lbs.).

  • Ability to work in various environmental conditions (e.g., heat, cold, confined spaces).

  • Must be able to drive and maintain a company vehicle.

Compensation:

  • Competitive salary based on experience.

  • Benefits package including [health insurance, retirement plan, etc.].

  • Opportunities for career advancement and professional development.

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