Customer Care Agent

4 days ago

Anchorage, United States Volt Workforce Solution Full time
Job DescriptionJob DescriptionLet your career thrive with Volt

 

Volt is immediately hiring for Customer Care Agentt in Anchorage, AK

 

As a Customer Care Agent you will:

  • Train, explain tasks, and assist in the solution of customer problems.

  • Answer incoming phone calls, faxes, emails and respond to customer requests.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Key in new box information for all accounts.
  • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
  • Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
  • At the end of each month, responsible for storing the previous month’s files in VRC boxes.
  • Work on special projects as required by the Customer Service Manager or Director of
  • Operations or as needs arise.
 

The ideal candidate will have: 

  • One (1) years’ experience.

  • Knowledge and ability-English and grammar.
  • Pleasant telephone voice/manner.
  • Ability to operate simple office equipment sufficiently to perform the job.
  • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
  • Must have proven customer support experience.
  • Must know 10-key by touch.
 

 

Salary: $19-21/HR

 

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

 

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005.  Please indicate the specifics of the assistance needed.

 

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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