Customer Service Agent

1 day ago

Anchorage, United States NACNAMS Full time
ABOUT THE COMPANY

The mission of Northern Air Cargo (NAC) is to provide safe, reliable aviation cargo services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska, Florida, Hawaii, South America, and the Caribbean.

BENEFITS

  • Comprehensive insurance programs including medical, dental, and vision
  • Company-provided benefits include life insurance, short and long-term disability, and an employee assistance program
  • Competitive 401k match program with zero vesting period
  • Annual bonus and salary review programs
  • Competitive paid time off, personal days, and federal holidays
  • Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
  • Plus many employee discounts with major retailers

POSITION SUMMARY

The Customer Service Agent is responsible for maintaining customer relationships and providing excellent customer service by monitoring and accommodating customer needs, providing assistance, resolving problems, tracking cargo and performing assignments to meet established deadlines and performance goals.

RESPONSIBILITIES

The Customer Service Agent duties include but are not limited to:

  • Providing customer information
  • Selling NAC products both on the phone and in person
  • Quoting rates, executing air bills, tracking shipments, and arranging pick up or delivery of freight
  • Uses Microsoft Word, Excel, SharePoint, and performs database management in JetStream
  • Handles cash shipments, credit cards and customer accounts
  • Self-audit airway bills and other documents
  • Other duties as assigned

POSITION QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High school diploma or equivalent.

Experience:

  • Six months related experience and/or training required.
  • Must be able to interact well with customers.
  • Must be highly proficient at multi-tasking.
  • Need strong attention to detail.
  • Must be highly computer literate.
  • Need to be a self-starter.
  • Presents a friendly and professional image to the public.
  • Must be able to work under flexible customer service demands.
  • Must be able to type accurately and use a ten key.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
  • Ability to compute rates, ratios, and percentages.
  • Regular attendance and shift work is required.
  • Must be able to pass a pre-employment drug test, background check and receive TSA clearance to operate in secure area.

LANGUAGE and COMMUNICATION SKILLS:

  • Ability to read and comprehend instructions, correspondence, and interoffice memos.
  • Ability to follow verbal instructions.
  • Ability to write routine business correspondence.
  • Ability to effectively communicate information in one-on-one and small group situation to customers, clients, in person, and over the telephone.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to sit, speak, and listen.
  • The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision.

DISCLOSURE:

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

EQUAL OPPORTUNITY STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email RecruitingTeam@nac.aero.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Learn More

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