Call Center Agent

3 months ago


Beachwood, United States TEKsystems Full time
Job DescriptionJob Description

Duration

12 Duration Unit

Week(s)

Training is onsite for the first 6 days and afterwards fully remote the duration of the contract. Required to have reliable internet.

Call center background required, You do not need to be technical.

 

Description

This group of 10 contractors will service inbound phone calls from CCF patients and or caregivers regarding their technology support needs.
They will be taking anywhere from 30-50 calls a day.
They must had the ability to connect to a network cable from their wifi to their Clinic supplied computer. Must have at least an ISP speed of 30\*\*\*\*

You have to be available to work one day on the weekend

 

Enterprise Req Skills

helpdesk troubleshooting,service desk

 

Job Title

Service Desk Agent

 

Top Skills Details

1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience

 

Worksite Address

3175 Science Park Drive,Beachwood,Ohio,United States,44122

 

Additional Information

• Average of 30-50 calls per day
• Average time of 1:45 between calls
• High level customer service skills
• Entry level technical service skills

 

Drug Test Required

false

 

Experience Level

Expert Level

 

External Communities Job Description

1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience

 

Work Environment

CCAC - beachwood and then remote

 

Additional Skills Tags

helpdesk troubleshooting,service desk

 

Additional Skills & Qualifications

Contractors will work on site at the ITD service desk in Beachwood for 6 days. of training.
After training they will work from home utilizing equipment if a suitable environment is available. If they prefer they can work on site at CCAC.
Day 1 of training will be a half day (Tuesday Jan. 19th or Wednesday Jan. 20th)
After the half day of training they will be on site for 5 additional days.

 

 

 

 



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