Call Center Specialist
3 weeks ago
We are offering a contract for a Call Center Specialist position in Albany, New York. This role is primarily within the call center industry. As a Call Center Specialist, your main responsibility will be to manage and promote customer service.
Responsibilities:
• Efficiently manage outbound calls to promote new products and services to retailers.
• Handle inbound calls and provide premium customer service.
• Ensure accurate and efficient data entry and paperwork.
• Understand the current product mix of available games and provide relevant information to retailers.
• Inform retailers about upcoming promotions, jackpots, and new games.
• Collaborate closely with retailers and UPS to resolve incorrect orders or shipments.
• Maintain daily communication with retailers who have not confirmed orders.
• Be prepared to undergo cross training.
• Demonstrate problem-solving skills and the ability to handle multiple tasks simultaneously.
• Must have proven experience as a Call Center Specialist
• Exceptional skills in upselling the client
• Proficient in Customer Service and able to demonstrate this through previous work
• Must have the ability to manage large amounts of inbound and outbound calls in a timely manner
• Strong phone handling skills and active listening are essential
• Familiarity with CRM systems and practices is beneficial
• Must have excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively is needed
• Must have good data entry skills
• Must have the capacity to handle stressful situations and remain calm under pressure
• Must be customer-oriented and able to adapt/respond to different types of characters
• Proficiency in English is required, additional languages are considered a plus
• A high school degree or equivalent is required, higher education degree would be a plus.
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