Customer Experience Specialist
2 weeks ago
Responsibilities:
• Efficiently process and input customer orders, ensuring accuracy at all stages.
• Act as a liaison between the warehouse, transportation, and the customer, coordinating special shipping requests when necessary.
• Identify and assess customers’ needs to deliver high levels of satisfaction.
• Handle customer complaints, finding appropriate solutions and alternatives within given time limits and ensure resolution.
• Maintain a current and accurate procedures manual that outlines processes for each account.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Run various reports to check for product availability and inform customers of any activity concerning their order.
• Participate and initiate projects that improve Safety, Quality, & Productivity areas.
• Cross train on multiple tasks to provide coverage for other associates or assist when needed.• Proven experience in a customer service role, with a strong ability to handle customer queries and resolve issues efficiently and effectively.
• Excellent skills in email correspondence, with a high level of written communication and the ability to respond to customer inquiries promptly and professionally.
• Experience in order management, with a keen eye for detail and the capacity to handle multiple orders simultaneously while maintaining accuracy.
• Demonstrated ability in acting as a liaison between different departments, with the ability to facilitate communication and coordination to ensure smooth operations.
• Comprehensive understanding of the wholesale distribution industry, including its operations, challenges, and customer expectations.
• Strong problem-solving skills, with a proactive approach to identifying and resolving potential issues before they escalate.
• High level of organizational skills, with the ability to manage time effectively and prioritize tasks according to business needs.
• Ability to work both independently and as part of a team, contributing to a positive and supportive work environment.
• Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions and order processing.
• A commitment to continuous learning and improvement, with a willingness to stay updated on industry trends and best practices in customer service.
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