Customer Experience Specialist

2 weeks ago


Plainfield, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity in the Wholesale Distribution industry, based in a location in Indiana. Our team is in search of a Customer Experience Specialist who will play a crucial role in managing customer interactions and maintaining customer satisfaction.

Responsibilities:
• Efficiently process and input customer orders, ensuring accuracy at all stages.
• Act as a liaison between the warehouse, transportation, and the customer, coordinating special shipping requests when necessary.
• Identify and assess customers’ needs to deliver high levels of satisfaction.
• Handle customer complaints, finding appropriate solutions and alternatives within given time limits and ensure resolution.
• Maintain a current and accurate procedures manual that outlines processes for each account.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Run various reports to check for product availability and inform customers of any activity concerning their order.
• Participate and initiate projects that improve Safety, Quality, & Productivity areas.
• Cross train on multiple tasks to provide coverage for other associates or assist when needed.• Proven experience in a customer service role, with a strong ability to handle customer queries and resolve issues efficiently and effectively.
• Excellent skills in email correspondence, with a high level of written communication and the ability to respond to customer inquiries promptly and professionally.
• Experience in order management, with a keen eye for detail and the capacity to handle multiple orders simultaneously while maintaining accuracy.
• Demonstrated ability in acting as a liaison between different departments, with the ability to facilitate communication and coordination to ensure smooth operations.
• Comprehensive understanding of the wholesale distribution industry, including its operations, challenges, and customer expectations.
• Strong problem-solving skills, with a proactive approach to identifying and resolving potential issues before they escalate.
• High level of organizational skills, with the ability to manage time effectively and prioritize tasks according to business needs.
• Ability to work both independently and as part of a team, contributing to a positive and supportive work environment.
• Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions and order processing.
• A commitment to continuous learning and improvement, with a willingness to stay updated on industry trends and best practices in customer service.

  • Plainfield, Illinois, United States Walgreens Full time

    Walgreens is seeking a talented Customer Experience Specialist to join our team. As a Retail Sales / Team Member, you'll play a crucial role in delivering an exceptional customer experience. Your primary responsibilities will include:Registering sales on assigned cash registers and providing courteous, fair, friendly, and efficient checkout service....


  • Plainfield, New Jersey, United States Planet Honda Full time

    We are seeking a highly skilled Customer Experience Specialist to join our team at Planet Honda in Union, NJ. As a key member of our Service Department, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the best possible experience.Based on industry standards and considering the location, we...


  • Plainfield, New Jersey, United States Old Navy Full time

    **About the Role:**We are looking for a highly motivated and customer-focused individual to join our sales team at Old Navy. As a Sales Associate, you will be responsible for driving sales, creating memorable customer experiences, and executing company processes & procedures.Key Skills and Qualifications:Passion for apparel and fashion trends.Excellent...


  • Plainfield, New Jersey, United States Burlington Full time

    About the PositionThis Retail Sales Associate position is a great opportunity to join a dynamic team and provide excellent customer service in a fast-paced retail environment.As a member of our team, you will be responsible for:Greeting and assisting customersMaintaining a clean and organized sales floorSupporting the management team with day-to-day...


  • Plainfield, Iowa, United States The Inn at Mattei's Tavern Full time

    Delivering Unforgettable Dining ExperiencesWe are seeking a skilled Banquet Experience Specialist to join our team at The Inn at Mattei's Tavern.About the JobThis is an exciting opportunity to become an integral part of our events team, providing exceptional service and creating memorable experiences for our guests. As a Banquet Experience Specialist,...


  • Plainfield, New Jersey, United States Domino's Pizza LLC Full time

    As a Customer Experience Associate at Domino's, you'll be working in a dynamic and fast-paced environment. Your primary goal will be to provide an exceptional customer experience, which includes greeting customers with a positive attitude, taking their orders accurately, and ensuring that their food is prepared correctly.Your role will involve working...

  • Sales Consultant

    2 weeks ago


    Plainfield, New Jersey, United States AT&T Full time

    About AT&TWe are a leading telecommunications company, dedicated to providing innovative solutions and exceptional customer experiences. At AT&T, we believe that our employees are the key to our success, and we strive to create an inclusive and supportive work environment.


  • Plainfield, Illinois, United States Wingstop Full time

    OverviewWelcome to Wingstop, where our team members are the face and voice of our brand. We're looking for a Customer Experience Ambassador who will deliver World Class service by creating authentic, positive and genuine experiences for our guests.

  • customer specialist

    1 week ago


    Plainfield, United States Knitwell Group Full time

    About usOur founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • customer specialist

    5 days ago


    Plainfield, United States Knitwell Group Full time

    About usOur founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Specialist

    5 months ago


    Plainfield, United States CarMax Full time

    6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating...


  • Plainfield, Indiana, United States Phillip Bell - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and sales-driven individual to join our team as a Customer Relationship Growth Specialist.


  • Plainfield, Indiana, United States Domino's Pizza LLC Full time

    As a Pizza Delivery and Customer Support Specialist with Domino's Pizza LLC, you will have the opportunity to work in a fast-paced and dynamic environment, providing excellent customer service and ensuring timely delivery of pizzas and other menu items. With a focus on employee growth and development, we offer a unique opportunity for individuals looking to...

  • Operations Assistant

    2 weeks ago


    Plainfield, New Jersey, United States Playa Bowls Full time

    Company OverviewWelcome to Playa Bowls, a dynamic and fast-paced environment where customer satisfaction is our top priority. We are seeking a dedicated Operations Assistant - Customer Service Specialist to join our team.Estimated Salary$15-$18 per hour, depending on experience and qualifications.Job DescriptionThis role is ideal for someone who thrives in a...


  • Plainfield, Illinois, United States Naperville Park District Full time

    Customer Experience SpecialistThe Naperville Park District is hiring a Customer Experience Specialist to provide top-notch customer service and support in our Golf shop. This role involves assisting customers with reservations, sales, and other inquiries while maintaining a clean and safe environment.Key Responsibilities:• Interact with customers in a...


  • Plainfield, New Jersey, United States Ulta Beauty Full time

    Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Beauty Advisor at Ulta Beauty. As a key member of our sales team, you'll be responsible for delivering exceptional service to our guests and meeting or exceeding sales targets.Your responsibilities will include:Providing personalized recommendations for products...


  • Plainfield, New Jersey, United States Crew Carwash Full time

    Crew Carwash, a Glassdoor Best Places to Work, is seeking a Customer Service Team Member to join our team. As a valued member of our crew, you will have the opportunity to create smiles and lifetime customers.About Us: Our Purpose is to deliver exceptional customer experiences and maintain a park-like environment for our customers. We are committed to...


  • Plainfield, New Jersey, United States United Parcel Service Full time

    The opportunity to work as a Freelance Delivery Specialist with United Parcel Service presents an exciting chance to become part of a dynamic team. In this role, you will be responsible for delivering packages throughout your community, connecting with customers along the way while driving your own vehicle.This is a part-time position that requires...


  • Plainfield, New Jersey, United States Aramark Full time

    **Job Summary**Aramark is looking for a skilled Transportation Specialist to join our team. In this role, you will be responsible for safely transporting goods and products to various customer locations within an established route or territory.Key Responsibilities:**Operate a company vehicle to deliver goods and products to customer locationsEnsure accurate...


  • Plainfield, New Jersey, United States Elgen Staffing Full time

    Job Description:Elgen Staffing is seeking an experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide first-line support troubleshooting and respond to requests for technical assistance.Build out new computer systems and...