Shift Lead

2 weeks ago

Crest Hill, United States Lennys Holdco, LLC Full time
Job DescriptionJob Description
Description:

Position Summary:

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the Management; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies


Position Responsibilities

Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of

employees working in that location

  • Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
  • Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
  • Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
  • Ensures customer service is a priority by scheduling staff consistent with customer activity
    o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
  • Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
  • Works in tandem with the Management to ensure Management/leadership is available to customers and employees at all times
  • Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
  • Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
  • Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
  • Promotes an environment focused on customer service, satisfaction and store cleanliness
  • Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
  • Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
  • Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
  • Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
  • Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
  • Ensures promotional signage and displays are properly updated per guidelines
  • Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
  • Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products
  • Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
  • Completes other duties as assigned by Management
Requirements:

Education Requirements:

• High School Diploma or GED


Experience Requirements:

  • Previous supervisory experience preferred
  • Retail experience a plus
  • Completion of required training program


Skill Requirements:

• Basic Computer Skills

• Good understanding of SAP functions and navigation

• Excellent communication skills and the ability to research and resolve issues

• Good understanding of intra-department functions, store operations and corporate business plans

• Good understanding of profit and loss statements and financial overview of the store

• Knowledge of retail business management practices

• Knowledge of all types of store transactions and related programs

• Knowledge of ways to handle customer and employee injuries, incidents and accidents

• Ability to perform repeated bending, kneeling, twisting and overhead reaching

• Ability to stand for an entire shift

• Ability to frequently lift between 5 to 20 pounds

• Ability to occasionally lift up to 50 pounds


Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

• Must maintain automotive liability insurance during course of employment

• Must use personal vehicle to conduct area pricing surveys


Preferred Managerial Attributes:

• Exhibits strong leadership qualities and a desire to succeed

• Serves as coach to employees by modeling appropriate workplace behavior

Interacts positively with employees by seeking input and providing appropriate feedback

• Seeks opportunities for employees to develop skills

• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

• Understands, actively demonstrates and promotes the principles of the customer service initiatives

• Creates excitement around monthly selling promotions in order to drive sales goals

• Empowers employees to make non-personnel related decisions in absence of immediate Manager

• Fosters a work environment where good performance is recognized and rewarded

• Demonstrates the required competencies needed to become a General Manager, and is willing and available to be promoted to any available location in the market area



PI2e1f2eff3b35-25405-36165289

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