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Bilingual Animal Shelter Receptionist

1 month ago

Santa Rosa, United States AppleOne Full time
Job DescriptionJob DescriptionGood day,

My name is Jose Jimenez I´m a recruiter with AppleOne, an award winning staffing company. We are currently looking for talent as an Bilingual Animal Shelter Receptionist in Santa Rosa, CA

If you are interested, or you know of anyone in the job market, I´d love to connect and discuss the position details further with you.

Compensation: $25 - $26/Hr.

Job Summary:
We are seeking a compassionate and organized Animal Shelter Customer Service Representative to join our team. In this role, you will provide excellent customer service by assisting members of the public with inquiries, transactions, and services related to pet licensing, animal adoptions, and other shelter operations. The ideal candidate will have strong communication skills, a love for animals, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Customer Service via Phone:
• Answer the main phone line and assist callers with pet license payments, questions about stray or adoptable animals, and inquiries about laws, ordinances, rules, and regulations.
• Provide accurate information and guidance regarding animal control policies.
• Enter activity calls into the Chameleon database for animal control officer response.
In-Person Customer Assistance:
• Assist customers at the counter with a variety of services, including:
oProcessing animal adoptions.
oHandling stray animal and spay/neuter intake.
oFacilitating stray animal pick-ups and returns to owners.
oProcessing microchip implant requests and service animal tag applications.
oAccepting payments for pet licenses, adoptions, impound fees, owner surrender fees, and quarantine fees.
• Help customers locate stray or adoptable animals.
• Assist current and potential volunteers by providing information and answering questions.

Administrative Duties:
• Maintain accurate records in the Chameleon database and other systems.
• Stay up-to-date with shelter policies and procedures to provide accurate and reliable information.

Qualifications:
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with computer systems and data entry; experience with Chameleon software is a plus.
• A passion for animals and a commitment to providing exceptional service to the community.
• Previous experience in customer service, animal care, or a related field is preferred.

Work Environment:
• This role requires interaction with both animals and the public, and occasional exposure to loud noises, odors, and other environmental factors associated with a shelter setting.
• Flexibility to work some evenings, weekends, or holidays as needed.
Join our team and make a positive impact in the lives of animals and the community

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1143

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.