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Sales Support Coordinator

1 month ago

West Springfield, United States Insight Global Full time
Job DescriptionJob Description

5 days/week onsite during training, potential for hybrid after

Training typically ~ 1 month

Reg business hours Monday - Friday 

Pay: $18-20/hr 

 

Must have:

  • 2 to 3 years of relevant experience in communications or phone sales role
  • Proficient in the use of Microsoft Office, including Word and Excel.
  • Excellent organizational, interpersonal, verbal, and written communication skills.

 

Nice to Have:

  • 2-year business or marketing degree

 

Job Description/Responsibilities:

 

Prospecting (75% of Job)

  • Identify existing customers to register through the use of reports and tools
    • Engage customers in a systematic manner through phone calls and emails with the goal of registering every customer by promoting customer benefits
    • Support customers in the onboarding process as well as providing support in navigating the Portal after registration
    • Provide qualified leads to sales teams that may result from interaction with customers
    • Update customer contact information in CRM to ensure accuracy
    • Keep detailed records for customers contacted, registered, not registered, and notes from interactions

 

Processing registration requests

  • Follow up on all leads or requests from internal customers to register customers
    • Follow up can include phone calls with customers and walking them through the registration process, as well as providing support in navigating the Portal after registration
    • Provide qualified leads to sales teams that may result from interaction with customers
    • Keep detailed records for customers contacted, registered, not registered, and notes from interactions