Mobile Device Technician

1 month ago

South Windsor, United States Robert Half Full time
Job DescriptionJob Description

We are offering an exciting opportunity for a Mobile Device Technician & Trainer in South Windsor, Connecticut. The role entails managing mobile devices, providing training, and documenting processes for our employees. This will require troubleshooting skills and a keen understanding of our software.


Responsibilities:


• Manage the inventory of mobile devices including iPads and iPhones.

• Set up devices for new hires and provide necessary training.

• Conduct day-to-day troubleshooting, researching, and documentation.

• Identify training gaps and provide necessary training to address them.

• Support office staff as needed on an ongoing basis.

• Attend tech meetings to stay up-to-date and provide support to techs.

• Deliver continuing education on processes and procedures.

• Handle termination processing for departing employees.


Skills required include proficiency in Apple Devices, Telephone support, End User Training, iPad, and iPhone.

• Proficient in troubleshooting and repairing Apple devices including iPads and iPhones

• Excellent customer service skills and experience in telephone support

• Ability to conduct end-user training for mobile devices

• Strong technical knowledge of mobile device software and hardware

• Ability to diagnose and resolve technical issues in a timely manner

• Excellent communication skills, both verbal and written

• Ability to work independently and in a team environment

• Familiar with the latest updates and versions of Apple devices

• Ability to demonstrate patience and empathy while dealing with customer queries or complaints

• Capable of managing and prioritizing multiple tasks or projects

• Willingness to stay updated with the latest technological advancements in the field of mobile devices.

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