Windows 10 Deskside Support
3 months ago
Duration
1
Duration Unit
Year(s)
Req Description
Description
Resource will provide Windows 10 Deskside Support the the endusers.
up to 40 year criminal background required + education and employment checks
Technician Requirements:
Day to Day support—of end users—customer service
2 to 3 years of 100 % day to day Deskside (Hands on support) experience in a corporate environment )
Windows 10 and MS office support experience
Hard drive encryption experience required (Bit locker)
Client Networking support
Desktop/Laptop Installation/de-installation experience
Desktop/Laptop hardware support
Enterprise Req Skills
,W7,Deskside
Job Title
Windows 10 Deskside Support
Top Skills Details
Top 3
1. 2 to 3 years W10 Desktop Support experience in a corporate environment. Tech must have some Windows 7 exposure.
2. 2 to 3 years Enduser client -LAN/Networking support in a corporate environment
3. Customer Service Experience
Worksite Address
Century Boulevard,Nashville,Tennessee,United States,37214
Additional Information
Drug Test Required
false
Experience Level
Expert Level
External Communities Job Description
This is a short to mid term Windows 7/10 deskside support role.
EVP
EVP-Why would someone take this position?
This remote site support position will give the selected resource a opportunity to grow his/her skills in a constantly changing and challenging environment. Working here is a fantastic opportunity. Resource will work at the largest Insurance companies in the world and the largest Technology Services company in the world.
Work Environment
700 + users
Additional Skills Tags
Additional Skills & Qualifications
Dell Hardware W10, MS Office, ServiceNow, Bitlocker, PC Refresh, Imaging, Pulse Secure, iDevice Support, MAC Support High School diploma. A+ Certification Provides level 2 support; makes judgment when level 3 support must be engaged. Posses priorit
Business Qualification
Impact to the Internal/External Customer
Customer impact
By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.
By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.
Interview Information
1 phone interview
Why is Position Open?
Business Challenge
Ticket backlog-Windows W10/W7 Deskside support
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