Customer Service Representative
2 days ago
Responsibilities include:
• Handling incoming and outgoing calls and emails from customers and clients
• Creating and sending out quotes, inputting sales orders, acknowledging customer purchase orders, and generating invoices
• Addressing inquiries from Manufacturing Facilities, Warehouses, and Distributors
• Implementing and managing an inventory tracking system for optimized inventory control procedures, and checking and updating inventory management files
• Ensuring timely shipments and deliveries, and managing transportation from factory to warehouse, and from warehouse to customer or directly to customers
• Collaborating with shipping companies, customs brokers, freight forwarders, 3PL personnel, and LTL operators
• Evaluating suppliers to ensure the company gets the best cost-effective deals
• Supporting sales and marketing in customer acquisition and retention, including sending out samples and organizing the stockroom
• Executing plans to gain, regain, and retain customers, including analyzing potential new clients, maintaining relationships with active customers, and conducting cold calls
• Assisting the outside sales team and customers in daily operations and other Customer Service Representatives and Office Manager in inventory and group tasks as a backup
• Updating the team with reports about business, sales analysis, AR, inventory status, and proactively identifying issues to determine solutions
• Managing office, monitoring equipment and supplies, and requisitioning as required.• Minimum of 2 years of experience working in a customer service role, preferably within the wholesale distribution industry.
• Proven ability to handle and prioritize inbound and outbound calls in a fast-paced environment.
• Experienced in providing excellent customer service, both over the phone and via email correspondence.
• Proficient in data entry tasks, with a high level of accuracy and attention to detail.
• Demonstrable skills in Microsoft Excel and Microsoft Word.
• Experience with order entry processes, ensuring accuracy and efficiency.
• Ability to schedule appointments effectively, balancing the needs of the company and the customer.
• Understanding of intermodal logistics and its impact on service delivery.
• Proven track record in service delivery management, ensuring customer satisfaction and resolving issues promptly.
• Experience in providing post-sales support, addressing customer queries and issues effectively.
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Customer Service Representative
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Customer Service Representative
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