Client support specialist

3 weeks ago

Alpharetta, United States BCForward Full time
Job DescriptionJob Description

Position Title: Implementation Consultant II/CSR/Bookkeeper/Accounting Analyst/Customer Service support
Location: Alpharetta, GA 30005
Anticipated Start Date: ASAP.
Expected Duration: (06 Months (High possibility to extend Contract or Permanent for right Candidate)
Job Type:[ Contract/ Onsite]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

RESPONSIBILITIES:

  • Consult with clients to deliver a comprehensive ADP solution.
  • Guide and drive the client towards the best solution for their business needs.
  • Analyze existing systems, interface requirements, business processes.
  • Partner with clients to understand their business and related needs.
  • Incorporate new processes, tools and approaches when recommending an ADP solution.
  • Utilize broad knowledge to recommend solutions to the client when appropriate.
  • Understand client business issues and concerns and recommend and implement appropriate solution.
  • Build long term relationship and trust.
  • Interact/collaborate with ADP associates in sales and customer service.
  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.

QUALIFICATIONS REQUIRED:

  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • At least 3 years of experience working in a client service/customer service environment
  • At least 1 year of business consulting experience.


PREFERRED QUALIFICATIONS:

  • Payroll or Tax experience
  • Proven ability to maintain focus and work effectively with multiple demands.
  • Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks.
  • Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs.
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level.
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
  • Proficient in the latest web technologies and working knowledge of various operating systems.


Benefits:
BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCForward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r

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