Part-time Help Desk Specialist

4 weeks ago


Fairfield, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is looking for a Help Desk Specialist in the Fairfield, OH area Below is more information of what we are looking for in candidates and what to expect on a day to day in the role:

Desired Skills & Experience:

  • 2+ Years of experience in a help desk role
  • Experience with handling tier 1 and 2 tickets in a Microsoft environment
  • MS Windows
  • Hardware experience: troubleshooting, imaging, decommissioning, patching
  • Software experience: Transferring data, updating software, troubleshooting
  • Experience utilizing a ticketing system - Service Now
  • On-call availability up to 10 weeks per year

Plusses:

  • Experience providing support in a retail environment
  • Bachelor's degree in Information Technology or related
  • Related certifications

Day-to-Day:

Insight Global is looking for a Help Desk Specialist to deliver outstanding onsite support for a client. In this role, you will be responsible for providing exceptional customer service to approximately 15 in-office users and 30-60 remote users. Your duties will include endpoint support and lifecycle management tasks such as troubleshooting, imaging, patching, decommissioning, and software updates. There will be other tasks such as accessing software updates, drivers, knowledge bases, FAQ resources on the Internet/Intranet to aid in problem resolution, along with reinforcing SLAs to manage end-user expectation. The ideal candidate will have a go getter personality and excellent customer service skills.

***Compensation: 18-22/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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