Service Manager

2 months ago

Wilmington, United States Jobot Full time
Job DescriptionJob DescriptionService Manager Need - Local Candidates

This Jobot Job is hosted by: Andrew Atchison
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $90,000 - $120,000 per year

A bit about us:



We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.

Why join us?



Competitive salary and performance-based incentives.
Comprehensive health benefits package.
Opportunities for professional development and career growth.
Collaborative and innovative work environment.

Job Details



Responsible for building and managing a team of Electro-Mechanical Assemblers and Demonstrators (EMAD), ensuring that installations and service calls are completed correctly, on time, and on budget and our Customers have the best possible experience.

Visualize, design, and build a world class service organization focused on taking care of each and every customer and their needs

Understand that the only metric that counts is whether every customer feels that they and their machines have been properly serviced (we service our customers . . . and their machines)

Identify, recruit, and hire personnel who are focused on servicing customers and their machines while ensuring they have the right electro-mechanical hard skills to complete the tasks needed

Continually improve the skillset of that team to take better care of customers via mentorship, training, and team building

Working with the Production Manager share and schedule resources to ensure that the shop schedule stays on track while serving customers. Assign the right person to the right job to maximize customer satisfaction while maintaining costs

Serve as initial point of contact for customers with electrical and mechanical issues. Troubleshoot and solve over phone

Take install process from sales, including install letter, drawings, etc

Ensure that each and every install or service visit is dealt with in a timely manner

Maintain that schedule in a way visible to both the management team and the EMADs

Ensure that each and every service visit is properly and professionally documented internally and externally

Identify the right tools – software, trainers, physical shop setup, document control, etc – to maximize the skills and improve the efficacy of the team with the outcome of improving the customer experience

Become the expert on the product line. Be a resource to the EMADs, sales team, etc in how the machinery operates and how it can solve customer problems

Build relationships with suppliers (MCI, HiTec, etc) to ensure that we get the support needed when we need it

From time to time (20%) travel to customers to understand service issues and solve them. Be personally involved with key customers and their challenges, especially lease customers
o
Expect significant travel during ramp up period (first 6 months) to build customer and machine knowledge

With the rest of the leadership team (President, GM, Ops, Production) guide the company in its growth plan

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

  • Customer Service Representative

    1 month ago

    Wilmington, North Carolina, United States Piedmont Service Group Full time

    Job SummaryPiedmont Service Group is seeking a highly skilled Customer CARE Representative to join our team in Wilmington, NC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building relationships, and driving business growth.Key Responsibilities:Provide proactive and consultative support to...

  • Client Service Representative

    2 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionClient Service RepresentativeWilmington, DEMonday-Friday, 8:00am - 5:00pm ESTHybridBelieve in doing work you can be proud of?We're the same. As a Client Service Representative, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the...

  • Team Leader of Client Service

    4 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionTeam Leader of Client ServiceWilmington, DE (Onsite)Monday-Friday, 8am-5pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will...

  • Team Leader of Client Service

    3 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionTeam Leader of Client ServiceWilmington, DE (Onsite)Monday-Friday, 8am-5pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will...

  • Associate Client Service Representative

    5 days ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionAssociate Client Service RepresentativeWilmington, DE (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too.We're hiring a Client Service Representative for our corporate call center team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help...

  • Client Services Manager

    5 days ago

    Wilmington, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wilmington, DE Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with...

  • Manager - Customer Service

    3 weeks ago

    Wilmington, United States Nebulon Dynamics Limited Full time

    Position Overview Nebulon Dynamics is looking for a highly skilled and strategic Customer Service Manager to lead our remote Customer Service team. This position plays a key role in maintaining toptier customer satisfaction fostering smooth communication between customers Sales Representatives and production teams. We are looking for a proactive leader with...

  • Commercial Service Manager

    4 weeks ago

    Wilmington, United States Kelvin Group Full time

    Commercial Service ManagerDepartment: ARC Mechanical Employment Type: Full Time Location: Wilmington, MA Description The Commercial Service Manager is responsible for overseeing the daily operations of a team of the Commercial Service dispatchers and technicians who coordinate and schedule various resources to fulfill customer requests or organizational...

  • Associate Client Service Representative

    4 days ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionAssociate Client Service RepresentativeWilmington, DE (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our corporate call center team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help...

  • Plumbing Service Manager

    4 weeks ago

    Wilmington, United States Michael and Son Services Full time

    Why Work with Us?Competitive Pay: We offer a salary that reflects your expertise and dedication.Great Benefits: Enjoy Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, plus a company vehicle, phone, and gas card.Supportive Culture: Be part of a fun, high-performance team that values integrity and...

  • Plumbing Service Manager

    4 weeks ago

    Wilmington, United States Michael and Son Services Full time

    Why Work with Us? Competitive Pay: We offer a salary that reflects your expertise and dedication. Great Benefits: Enjoy Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, plus a company vehicle, phone, and gas card. Supportive Culture: Be part of a fun, high-performance team that values integrity...

  • Plumbing Service Manager

    2 weeks ago

    Wilmington, United States Michael and Son Services Full time

    Why Work with Us? Competitive Pay: We offer a salary that reflects your expertise and dedication. Great Benefits: Enjoy Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, plus a company vehicle, phone, and gas card. Supportive Culture: Be part of a fun, high-performance team that values integrity...

  • Investment Fund Accounting Manager

    2 weeks ago

    Wilmington, Delaware, United States Corporation Service Company Full time

    About the RoleAt Corporation Service Company (CSC), we're seeking a seasoned Fund Accounting Manager to join our team. As a key member of our client services group, you will play a critical role in ensuring the delivery of exceptional fund administration services to our private equity clients.Key ResponsibilitiesClient Relationship Management: You will...

  • Client Service Representative

    4 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionClient Service RepresentativeWilmington, DE (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too.We're hiring a Client Service Representative for our Business License team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run...

  • Facilities Management Team Leader

    4 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionFacilities ManagerWilmington, DEMonday-Friday 8:00 am to 5:00 pmHybrid CSC Global Facilities is searching for an experienced and proven people and project manager in Wilmington, DE with at least 10 years of related experience to join the Global Facilities management team. The focus of this role will be project management, lease administration,...

  • Client Service Representative

    4 weeks ago

    Wilmington, United States Corporation Service Company Full time

    Job DescriptionClient Service RepresentativeWilmington, DE (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our Business License team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run...

  • Guest Services Manager

    6 days ago

    Wilmington, United States House of Blues Full time

    Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live...

  • Warranty Service Manager

    3 months ago

    Wilmington, United States Mungo Homes Full time

    Mungo Homes is adding a Warranty Service Manager in our Wilmington, NC market! This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with theadministration of warranty orders by processing and closing tickets, reviewing reports and following up on tickets as necessary to...

  • LTSS Service Care Manager

    2 months ago

    WILMINGTON, United States Carolina Complete Health Full time

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Assists in developing, assessing, and coordinating...

  • LTSS Service Care Manager

    4 weeks ago

    WILMINGTON, United States Carolina Complete Health Full time

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Assists in developing, assessing, and coordinating...