D/R FLOOR/PIT MGR

6 days ago

Atlantic City, United States Hard Rock Hotel & Casino Atlantic City Full time
Job DescriptionJob Description

Overview

Under the direction of the Director of Table Games, the incumbent is responsible for a smooth operation of a specific amount of table games within a gaming pit(s).


Responsibilities

  • Monitors and adjusts table game limits with respect to gaming volume.
  • Responsible for handling guest requests, including information, markers, and comps.
  • Ensures accuracy of all monetary transactions.
  • Responsible for Compliance and Regulations and Federal CTR & SARC regulations.
  • Responsible for specific table games scheduling for Dealers.
  • Responsible for maintaining a high level of subordinate performance & productivity.
  • Responsible for guest enjoyment and satisfaction.
  • Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
  • Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
  • Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
  • Works diligently to support the culture and team philosophy throughout the property.
  • Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
  • Promotes positive public relations and creates an enjoyable atmosphere for all guests.
  • Amicably resolves guest related problems in a fast paced environment.
  • Ensures the protection of guest’s rewards and credit lines.
  • Complies with all departmental and Company Policies including the business ethics guidelines.
  • Complies with all regulatory requirements.
  • Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Perform other duties as assigned.

Qualifications

Five years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

#indeedAC

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