Loan Servicing

3 weeks ago

Cincinnati, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated Document Control Specialist for an opportunity in Cincinnati, Ohio, 45227

Job Title - Document Control Specialist

Job Location - Cincinnati, Ohio, 45227

Duration: 11 to 12 Months

Pay- $40/hr - $44/hr

Must Have

3-4 years of Document Control experience

Collections Experience

Loan Servicing

Nice To Have

Custom Applications & Consulting Services - Salesforce

Microsoft SharePoint

 

Job Description -

JOB PROFILE SUMMARY:

Responsible for supporting the Content Management program which is a defined, multi-level process by which Line of Business (LOB) owned content items (internal process documentation and external communications) are created, reviewed, revised, approved, and retained to ensure easy organizational access to both approved and historical content or data.

GENERAL FUNCTION:

Responsible for supporting the Content Management program which is a defined, multi-level process by which Line of Business (LOB) owned content items (internal process documentation and external communications) are created, reviewed, revised, approved, and retained to ensure easy organizational access to both approved and historical content or data.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibits strong written and verbal communication skills.

• Effectively communicates with senior management team.

• Develops and maintains close relationships with LOB, key partners, and stakeholders.

• SME level expert on assigned LOB content. Collaborates with LOB and governance partners to drive content improvements and escalate issues, as needed.

• Executes Content Management writing responsibilities for all assigned content (policy & procedures), including Customer Communications.

• CM SME works with management to drive improvements to the program.

• Works with management to identify gaps in data, proposes solutions or recommendations for optimization.

• Validates accuracy of data on assigned content and remediates data discrepancies when identified.

• Manages projects/and makes changes, as needed, to ensure progress.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bachelor's degree or equivalent experience required (related field preferred).

• 3-5 years policy procedure, risk & management experience preferred

• Professional verbal and written communication skills and the ability to communicate with discretion and understanding with all levels of employees.

• Must be analytical and possess ability to interpret and apply policies and regulations across a complex business.

• Able to strategize and develop plans for efficiency.

• Willing to train and develop fellow co-workers and business partners.

• Must identify opportunities and Take action to Build trusting strategic internal and external relationships and networks.

• Must be approachable and collaborative. Thrive in a fast-paced dynamic environment and be comfortable quickly shifting priorities on short notice.

• Excellent time management skills.

• Exceptional presentation skills.

• Working knowledge of Microsoft Office products required.

• Ability to work with minimal supervision.

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receivCompany DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receiv

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