ATTENDANT - COAT CHECK

4 weeks ago


Bristol, United States Hard Rock International (USA), Inc. Full time
Job DescriptionJob Description

Responsibilities

  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to team members, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, team member, and company information.
  • Operate ethically to protect the Hard Rock brand.
  • Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

  • High School diploma or equivalent, along with 2 months of Valet and/or Bell Services experience is required.
  • Must have a valid driver’s license with a clean record for the previous 3 years, and be able to operate both manual and automatic transmission vehicles.

ADDITIONAL REQUIREMENTS:

  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be able to work nights, weekends, and holidays.
  • Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Must possess strong communication and listening skills.
  • Must have a friendly and outgoing personality.
  • Ability to be punctual.
  • Must possess excellent time management skills.
  • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
  • Ability to read, comprehend, and write simple instructions, short correspondence and memos.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
  • Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
  • Fluency in English: additional languages preferred.

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