Customer Service Representative

4 days ago

Burlington, Vermont, United States Randstad Full time
Job Description Job Description

Exciting Entry-Level Customer Service Opportunity in Burlington, NJ

We are a global leader in imaging solutions, renowned for our cutting-edge cameras, printers, and optical technologies. With a history spanning over 80 years, we have consistently pushed the boundaries of innovation in photography, printing, and office equipment. Our high-quality cameras and lenses have made us a top choice for amateur photographers and professionals, while our advanced printing technologies power businesses and home offices worldwide.

Are you passionate about helping others and ready to launch your career in customer service? Join our team in Burlington, NJ, where you'll be the friendly voice and trusted problem-solver for our valued customers

This is a minimum of a two-month assignment.

Can be extended based on performance and business needs.

Hourly pay rate: $18-22 per hour based on experience.

Schedule: M-F 9:30-6 ET. MTW in office. Thursday and Friday remote.

What You'll Do:

  • Be the first point of contact, answering and responding to a high volume of incoming requests.
  • Identify customer needs and provide accurate, timely solutions to ensure satisfaction.
  • Assist with orders, quotes, troubleshooting, returns, credits, and web store enrollments.
  • Build solid, lasting relationships with customers through clear, interactive communication.
  • Document customer interactions and ensure all records are accurate and up to date.
  • Learn and follow company policies, guidelines, and procedures to deliver top-notch service.

What We're Looking For:

  • A positive, team-oriented attitude and a passion for helping others.
  • Excellent communication and problem-solving skills.
  • Ability to learn quickly and adapt to new tools, systems, and processes.
  • A commitment to providing an exceptional customer experience, even when faced with challenges.

This is an entry-level role, perfect for someone looking to develop their skills and grow within the company. We'll provide the training and support you need to succeed

Why Join Us?

  • Opportunity to grow your career in a supportive and dynamic environment.
  • Work with a team that values open communication, collaboration, and trust.
  • Gain hands-on experience with industry-leading tools and processes.


salary: $18 - $22 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School

KEY RESPONSIBILITIES
- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Follows communication procedures, guidelines and policies.

What you will be doing:
Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

  • Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems.
  • Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role.


M-F 9:30-6 ET. MTW in office. Thursday and Friday remote.

Skills

  • Customer Service (1 year of experience is required)

Qualifications

  • Years of experience: 1 year
  • Experience level: Entry Level

Start your journey with us and make a real impact every day

Apply now to join our customer-focused team in Burlington, NJ.

FOR MORE IMMEDIATE CONSIDERATION, email a current resume to

TXT: Your NAME and CSR to

Company Description Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can't wait to tell you all about itCompany Description Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can't wait to tell you all about it

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