Customer Service Representative

4 days ago


South Burlington, Vermont, United States HEICO Full time

At HEICO, we're seeking a dedicated Customer Service Representative to join our team.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you'll be responsible for providing exceptional customer service to our valued clients. As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and efficient way.
  • Collaborate with internal teams to address customer issues and provide solutions.
  • Maintain accurate records of customer interactions and resolve issues efficiently.
Requirements:
  • A high school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of ERP systems (Quantum) are a plus.


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