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Medical Receptionist--Growing Practice

2 months ago

Chattanooga, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a meticulous Medical Receptionist to join our team in Chattanooga, Tennessee. As a Medical Receptionist, you will be instrumental in our healthcare team, and your work will include maintaining patient records, managing appointments, and providing exceptional customer service. This role offers a contract to hire employment opportunity in the Healthcare, Hospitals, and Social Assistance industry.

Responsibilities:

• Professionally answer and direct phone calls, ensuring a high standard of customer service
• Accurately verify insurance coverage and obtain necessary information from patients
• Efficiently schedule appointments and manage the appointment book
• Collect co-payments and accurately document transactions, demonstrating strong data entry skills
• Maintain patient records with a high level of confidentiality
• Provide excellent customer service to patients and their families, utilizing your ability to speak both English and Spanish
• Use intermediate level MS Office skills to perform administrative tasks as assigned
• Ensure all customer inquiries are resolved in a timely and efficient manner
• Regularly monitor customer accounts and take appropriate action when necessary
• Process customer applications accurately and efficiently, ensuring all information is up-to-date and accurate.• Possess at least one year of experience in a similar role within the healthcare, hospitals, or social assistance industry
• Ability to professionally answer phone calls and direct them to the appropriate parties
• Experience in checking patients in and out of appointments
• Proficient in data entry tasks, ensuring accuracy and attention to detail
• Fluent in Spanish, with the ability to communicate effectively with Spanish-speaking patients
• Proficiency in using Microsoft Word for various administrative tasks
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
• Excellent interpersonal skills, with the ability to interact with patients, family members, and medical staff
• High school diploma or equivalent
• Strong organizational skills, with the ability to multitask in a fast-paced environment
• Must be able to work independently and as part of a team.