SLOT TECHNICIAN I

3 weeks ago

Bristol, United States Hard Rock Hotel & Casino Bristol Full time
Job DescriptionJob Description

Overview

The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.


Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • The Slot Technician I will analyze and respond to a variety of customer service related issues.
  • Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
  • Responsible for the installation and removal of gaming devices.
  • Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
  • Assists in game conversions and firmware upgrades.
  • Investigates and verifies any ticket issues.
  • Maintains inventory of supplies needed to perform job function.
  • Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
  • Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
  • Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management.
  • Perform work regularly, predictably and in a professional manner.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

  • Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must have high school diploma or equivalent. Must have good communications skills. Must have basic computer skills. Must have electronic background or minimum two-year experience in slot operations. Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

  • Pertinent federal, state, and local laws, codes, and regulations.
  • Team Leadership and motivational skills.
  • Electronics at the circuit board level.
  • Technical experience and training with slots.
  • Electronic and computer programming.

ABILITY TO:

  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • Interpret and explain policies and procedures.
  • This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • Consistently communicate effectively with guests, as well as all levels of team members.
  • Observe and direct actions of subordinates/trainees.
  • Inspect and maintain areas for which responsible.
  • Review and comprehend all necessary documentation.
  • Use all machine test equipment.

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