Security Alarm Technician

3 weeks ago

Anchorage, United States TEKsystems Full time
Job DescriptionJob Description

Job Description

Qualifications:

People who come from a background or education where they have worked with their hands, provided customer service, worked outside typically work out much better than people with an IT or office background.

Day to day duties:
They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, smoke detectors.
3. Troubleshooting signal issues to ensure alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
9. Maintaining accurate truck inventory of products.
10. Provide top quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

 

Additional Skills & Qualifications

THIS IS NOT ON THE GS PROGRAM This is straight hourly pay through staffing.

They will need to be extremely customer oriented, and display professionalism at all times in these customer homes. They need to be on time consistently.

Must have Great Communication skills. This very important along with being reliability and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal ques from the home's resident and have a solution oriented, customer centric attitude. The last thing a customer wants to hear is that "I'm not familiar with this system or I do not know how to work on this." It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle:

FAQ: What radius are they traveling too?
They are going to try and keep them within a zip code or 2 of where they live

FAQ: Is there mileage etc.?
will only reimburse for mileage in the rare occasion that they must go over 40 miles from location to another.

Mask – since they will be going to customer homes, they should always have a clean face covering available at all times.

Recruiting FAQs:

FAQ: Is there weekend work?
Yes.

FAQ: How long is training?
Depends on quickly the person picks up on the skill and when they get their license in. Typically, it's between 4-5 weeks.

FAQ: Do they get to expense a ladder/tools?
They do NOT get to expense the equipment/they have to provide their own ladder and tools and a Little Giant is highly suggested because they fit in a smaller car. They do not have to have their tools day one

 

Employee Value Proposition (EVP)

What an opportunity to start a career and have a company like this invest in you
They will also be working a variety of card access, CCTV, and fire; so, it will give them the opportunity to improve their skills in each.

These technicians don’t install a device, they install a peace of mind. They are there to help families or individuals feel safe and protected. This isn’t about some cool new technology in their home for most people, this is about safety and protecting themselves and the people they care about These technicians we are placing, will be helping these people feel that security and while these customers will hopefully never need it, these technicians in some cases may be indirectly saving lives.

 

Work Environment

They will service the Anchorage area but will not go past Houston, Alaska or Palmer Alaska

These technicians are responsible to start the day at either the office or at the job to make it to their first job by 8:00 AM. They will travel from site to site throughout the day.

From there they will be out in the field at residences. This work is being done in people’s homes. These candidates should be aware that how they present themselves is very important because being in someone’s home is very personal.

These homes may be messy or clean, they can be High-end homes (expensive) and lower-end homes (Not as nice).

customers range from all socioeconomic backgrounds and our technicians will be expected to treat each customer with class/professionalism, provide them white-glove treatment and feel valued by us.

Our Technicians should expect to get dirty and climb into attics. They will also likely be working around cats, dogs, children, elderly etc.

Dress code is navy khakis style work pants and a royal or navy-blue polo. No visible tattoos or piercings. – Again… would you want this person doing work in your home?

 

Business Drivers/Customer Impact

Video Camera Surveillance systems & CCTV equipment are a strong deterrent to residential theft & fire safety.

They install and support digital recorders, networked video solutions, touch screen systems, monitors, fire alarms, and more.

gives their residential clients full security coverage and call support to solve performance issues. Their residential business has increased in the past 12 months.

 

Why is the position open(provide details)

External Communities Job Description

Looking for a new career? Looking for a company who will train you and invest in you?

TEKsystems is looking for candidates who are interested in working with their hands, meeting new people, solving problems and making a difference in the community. The work is manual/physical, but very rewarding.

Candidates must have reliable transportation and be able to pass a drug/background check

 

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

 

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