Customer Service Assistant

2 weeks ago

Coraopolis, United States AppleOne Full time
Job DescriptionJob DescriptionAre you a proactive problem-solver with exceptional communication skills? Join our supportive team in our Pittsburgh office and play a crucial role in our client operations If you’re passionate about delivering top-notch customer service and thrive in a dynamic environment, we want to hear from you.

Why You’ll Love Working Here:

Impactful Role: Become an essential part of our team, directly influencing client satisfaction and loyalty.
Supportive Environment: Collaborate with a dedicated team that values your input and encourages professional growth.
Career Development: Enjoy opportunities for advancement and skill-building within a thriving organization.

Key Responsibilities:

Client Interaction: Handle both inbound and outbound calls, assisting clients promptly and effectively.
First Call Resolution: Strive to resolve inquiries on the first contact by providing accurate information and support.
Time Management: Balance phone duties with clerical tasks efficiently, ensuring smooth operations.
Research and Resolve: Quickly research and gather necessary information to resolve customer queries.
Data Management: Enter customer data accurately into our client management software.
Issue Escalation: Identify and escalate priority issues to ensure timely resolutions.
Call Routing: Route calls to the appropriate resources within the organization to enhance client experience.
Follow-Up: Proactively follow up with customers to ensure their satisfaction and build lasting relationships.

What We’re Looking For:

Education: High School diploma or equivalent; Bachelor’s degree preferred.
Experience: Minimum of 2 years in a relevant role, showcasing your customer service expertise.
Typing Skills: A typing speed of at least 50 words per minute.
Technical Proficiency: Familiarity with MS Word, Excel, and Outlook.
Office Knowledge: Understanding of modern office procedures and equipment.
Independence: Ability to work independently while managing responsibilities efficiently.

Ready to Make a Difference?

Join us and be part of a dynamic team dedicated to providing exceptional customer service If you're looking to advance your career in client care and contribute to a company that values your efforts, apply now

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#2720

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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