E-Commerce Specialist
1 month ago
We are in search of an E-Commerce Specialist to join our team located in Whippany, New Jersey. As an integral part of our retail industry, you will play a crucial role in maintaining and optimizing our online operations, ensuring a seamless site execution, and contributing to the growth of our business. This position offers a long-term contract employment opportunity.
Responsibilities:
• Oversee day-to-day operations of our online platforms, ensuring an optimal user experience for consumers.
• Collaborate with various teams to launch new site features and system enhancements.
• Manage the accuracy and optimization of product listings, including updating categories, product SKUs, item attributes, images, descriptions, and promotions.
• Support the setup, testing, and execution within Salesforce Commerce Cloud across site merchandising, content and product listings.
• Maintain a comprehensive understanding of the competitive marketplace and identify opportunities for growth.
• Address and resolve any product listing discrepancies swiftly, such as content errors, pricing inconsistencies, or fulfillment issues.
• Manage site presentation through site merchandising, site search, new product uploads, pricing updates, and maintenance of product detail pages.
• Support briefing in new content requests for site/merch marketing efforts.
• Ensure all online channels are up-to-date and accurate to provide an optimal user experience.
• Handle promo setup, coupons, and execution, including discount code creation.
02720-0013077547
• Expertise in using Content Management Systems (CMS) to update and manage the website content effectively.
• Understanding and experience in using Customer Relationship Management (CRM) software to manage customer interactions.
• Knowledge of database management to store, manage, and access data efficiently.
• Experience with eBay and other similar platforms to increase product visibility and sales.
• Ability to create and increase brand awareness through creative marketing strategies.
• Experience in campaign planning, execution, and evaluation for promotional activities.
• Excellent communication skills to interact with customers, team members, and other stakeholders.
• Exceptional customer service skills to ensure customer satisfaction and repeat business.
• Knowledge of design controls to maintain the aesthetic appeal of the website.
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