Customer Service Representative

7 days ago


New Orleans, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative for our client in New Orleans, Louisiana. As a member of our team, you will be responsible for various customer service-related tasks, such as addressing customer inquiries, managing customer accounts, and processing customer applications. This role offers a short-term contract employment opportunity.


Responsibilities:

• Address customer inquiries promptly and with a detail-oriented approach via inbound calls and email correspondence

• Carry out data entry tasks to process customer applications and order entries

• Keep a comprehensive record of customer interactions and transactions

• Use Microsoft Excel and Microsoft Word for documentation and communication purposes

• Schedule appointments as needed and manage inbound and outbound calls effectively

• Greet guests and handle registration-related tasks, including processing name badges

• Adhere to the prescribed dress code and maintain a detail-oriented demeanor at all times

• Proficiency in answering inbound calls and managing inbound/outbound calls effectively

• Prior experience in a call center customer service role is essential

• Strong customer service skills to handle queries and resolve issues promptly

• Ability to perform data entry tasks with high accuracy

• Excellent email correspondence skills to communicate with customers professionally

• Proficiency in Microsoft Excel and Microsoft Word for data management and document creation

• Experience in order entry to process customer orders efficiently

• Ability to schedule appointments and manage calendars effectively



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