Director of Customer Success
5 days ago
Come join the MVT family MVT is now hiring a Director of Customer Success for our team in El Paso, TX
The Director of Customer Success is responsible for leading and managing the Customer Success team, which is comprised of Account Managers, Order Entry Specialists, and Customer Success Representatives to ensure an efficient operation of the Account Management Department. The Director will utilize customer service and operations experience to provide leadership, support, training, and performance monitoring to the designated team to meet and exceed departmental goals.
Responsibilities:
- Build a team of highly engaged knowledgeable, diverse, and passionate colleagues.
- Supports and coaches team members to motivate them and elevate their capabilities to manage customer experience.
- Integrates and reconciles personal goals of team members with organizational goals.
- Conducts periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth.
- Develops and implements strategies to improve departmental efficiency, productivity, and quality of service.
- Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement.
- Collaborates with cross-functional teams to ensure seamless delivery of services to
- Evaluates and improve departmental processes and procedures to maximize efficiency and customer satisfaction.
- Resolves, escalates, and communicates issues through the proper management channels.
- Identifies present and future staff
- Monitors departmental staff's performance and determine if there is a need for additional training and/or development plans.
- Leads customer scorecard reviews and on-boarding calls.
- Ensures accounts are profitable and all applicable accessorials are being billed.
Qualifications:
- High School Diploma or equivalent (Required). Bachelor's degreee in Business or Supply Chain related program (Preferred).
- Six years related experience and/or training; or equivalent combination of education and experience preferred.
- Proficient in Microsoft Office Suite or related
- Proficient in AS400 and PC
- Demonstrated ability in developing and implementing Customer Service processes
- Ability to identify process tools and implement Standard Operating Procedures related to Customer Service operations.
- Required to work intermittent weekends based on business needs
Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together"
#zr3
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.Company DescriptionMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.\r
\r
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.
-
Director of Customer Success
5 days ago
el paso, United States MVT Holdings Full timeCome join the MVT family!!! MVT is now hiring a Director of Customer Success for our team in El Paso, TX! The Director of Customer Success is responsible for leading and managing the Customer Success team, which is comprised of Account Managers, Order Entry Specialists, and Customer Success Representatives to ensure an efficient operation of the Account...
-
Director of Customer Success
7 days ago
El Paso, TX, United States MVT Holdings Full timeCome join the MVT family!!! MVT is now hiring a Director of Customer Success for our team in El Paso, TX! The Director of Customer Success is responsible for leading and managing the Customer Success team, which is comprised of Account Managers, Order Entry Specialists, and Customer Success Representatives to ensure an efficient operation of the Account...
-
Customer Success Advocate
1 month ago
El Paso, Texas, United States MVT Services Full timeAs a key member of our team at MVT Services, you will play a vital role in ensuring the success of our customers. Your primary responsibility will be to communicate effectively with our customers, providing them with accurate and timely information. You will also be responsible for accurately entering information into our company's computer systems and...
-
ECT Customer Success Representative
6 days ago
EL PASO, United States MVT Holdings Full timeMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service...
-
ECT Customer Success Representative
5 days ago
el paso, United States MVT Holdings Full timeMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service...
-
ECT Customer Success Representative
6 months ago
El Paso, United States MVT Services Full timeResponsibilities : Communicates in a clear and consistent manner and with high integrity. Accurately enters information into company computer systems. Works with team members to solve problems. Provides accurate information to customers. Demonstrates high resource utilization. Help the company provide a high level of customer service. ...
-
ECT Customer Success Representative
5 days ago
El Paso, United States MVT Services Full timeJob DescriptionJob DescriptionMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We...
-
ECT Customer Success Representative
1 month ago
El Paso, United States MVT Services Full timeJob DescriptionJob DescriptionMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We...
-
Director of Advanced Endoscopy
1 month ago
El Paso, Texas, United States University Medical Center of El Paso (UMC) Full timeDirector of Advanced EndoscopyUniversity Medical Center of El Paso (UMC) is seeking a seasoned leader to fill the role of Director of Advanced Endoscopy. As a key member of our medical team, the successful candidate will be responsible for overseeing the endoscopy department, ensuring the delivery of high-quality patient care, and driving the development of...
-
Nurse Director
1 month ago
El Paso, Texas, United States Incredible Health Full timeIncredible Health is actively hiring for a Registered Nurse position in the El Paso, TX area. The successful candidate will serve as the PACU Director, overseeing the Post-Anesthesia Care Unit. We encourage applications from nurses with experience in various specialties, including Assistant Nurse Manager, CNO, Cardiac Monitoring, Charge, Circulate, Clinical...
-
Director of Sales
2 months ago
El Paso, United States Dairy Farmers of America Full timeGENERAL PURPOSE Oversee the development, growth, and management of customer accounts, including sales into the strategic/key accounts as directly assigned. Guide and manage the sales function and any aspect, including tactical activities, that relate to assigned customer accounts to optimize profitability and operational efficiency. Build new relationships...
-
Project Management Office Director
1 month ago
El Paso, Texas, United States Datamark, Inc. Full timeProject Management Office DirectorThis role is located onsite in El Paso, TX. The Project Management Office Director leads a team of project management professionals, ensuring the execution of all assigned projects adheres to PMBOK standards and supports Datamark's strategic goals. The Project Management Office Director is responsible for executing the...
-
Pediatric Nursing Director
4 weeks ago
El Paso, Texas, United States The Hospitals of Providence Full timeThe Hospitals of Providence seeks a Pediatric Nursing Director to lead the pediatric care team in El Paso, Texas.Job SummaryThe Director of Pediatric Services will oversee the development and implementation of pediatric care programs, ensuring alignment with hospital objectives. This role will direct multiple cost centers/departments, promoting optimum...
-
Customer Success Specialist
1 month ago
El Segundo, California, United States Internet Brands Full timeCustomer Success SpecialistLos Angeles based Internet Brands is seeking a Customer Success Specialist to join one of our fastest growing affiliates, Demandforce. As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts. Your key responsibilities will include onboarding new customers, monitoring...
-
Customer Success Specialist
4 weeks ago
El Segundo, California, United States Internet Brands Full timeAbout the Role:We are seeking a highly skilled Customer Success Specialist to join our team at Internet Brands. As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts.Key Responsibilities:Onboard new customers and ensure a smooth transition to our platform.Monitor account health and proactively...
-
Physician III Regional Medical Director
2 weeks ago
El Paso, Texas, United States Dept of State Health Services Full timeJob Description:As a Physician III / Regional Medical Director (RMD) at the Department of State Health Services, you will serve as the lead physician and regional administrator for public health services in west Texas.This position is responsible for coordinating activities with county local public health departments, leading activities in counties without a...
-
El Paso, Texas, United States University Medical Center of El Paso Full timeJob SummaryThe Director of Managed Care and Strategic Partnerships at University Medical Center of El Paso provides strategic and operational expertise in negotiating managed care contracts. This role models and analyzes managed care contracts for potential opportunities and collaboratively works with managed care plans to execute Managed Care agreements for...
-
Regional Medical Director
2 months ago
El Paso, United States Texas Department of Aging & Disability Services Full timeJob Description: Physician III* **This position is located in El Paso, Texas and requires a current full and unrestricted license to practice medicine in the State of Texas (or ability to obtain in a timely fashion).*** As a physician leader, this position can improve the lives of people through public health. The Physician III / Regional Medical...
-
El Paso, Texas, United States All Med Search Full timeJob DescriptionAt All Med Search, we are seeking an exceptional Administrative Director to lead our Cardiovascular Services team. The successful candidate will be responsible for ensuring high-quality, patient-centered care through oversight of multiple sites and/or functional areas.The Administrative Director will foster a culture of accountability and...
-
RN Director of Medical Surgical
3 weeks ago
El Paso, United States Palm Careers LLC Full timeAre you looking for an exciting opportunity. Our well established client is looking for a Director of Medical Surgical. This sate of the Art Hospital with top notch technology located in Beautiful Southern New Mexico is looking for you. Work alongside of some great medical professionals that are well known to the area. A true team environment with...
