Administrative Asisstant

We are offering a short term contract employment opportunity for an Administrative Assistant in Durham, New Hampshire. The Administrative Assistant will be responsible for managing inbound and outbound calls, providing customer service, and handling email correspondence. Expertise in Microsoft Excel and Word are also key components of this position.

This is a 3 week coverage.

Responsibilities:

• Manage both inbound and outbound calls, ensuring effective communication with customers.

• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.

• Handle email correspondence efficiently, ensuring all customer queries are responded to in a timely manner.

• Proficiently use Microsoft Excel for data entry and record keeping.

• Utilize Microsoft Word for drafting and editing documents.

• Maintain organized and accurate customer records.

• Monitor customer accounts and take necessary action when required.

• Process customer applications accurately and efficiently.

• Collaborate with team members to ensure smooth operations.

• Stay up-to-date with industry trends to enhance job performances

• Possess strong skills in answering inbound calls and managing inbound/outbound calls.

• Proven experience in providing exceptional customer service.

• Proficiency in email correspondence and written communication.

• Demonstrated ability to use Microsoft Excel for data entry, analysis and reporting.

• Strong knowledge and experience in using Microsoft Word for document creation and editing.

• Ability to handle multiple tasks and prioritize work in an administrative role.

• Excellent organizational skills and attention to detail.

• Strong problem-solving capabilities and ability to make decisions under pressure.

• High level of professionalism and ability to maintain confidentiality.

• Excellent interpersonal and communication skills.

• Ability to work effectively in a team-oriented environment.