Customer Service Representative
2 days ago
Responsibilities:
• Ensuring a high-quality customer experience and developing good rapport with customers
• Handling customer requests via various communication channels such as emails and phone calls
• Furnishing new and existing customers and sales representatives with pricing and lead time information
• Entering orders into the ERP system, creating loads, assigning available inventory for processing, and distributing picking and shipping documents to the warehouse team
• Coordinating company deliveries by setting up carriers
• Providing customers and sales representatives with shipping updates
• Generating and dispatching customer invoices, and following up on aging invoices if necessary
• Addressing and resolving customer complaints professionally and managing escalations
• Investigating errors, determining their root causes and suggesting corrective actions
• Collaborating closely with sales representatives, the warehouse team, production, accounting, quality control, purchasing, etc.
• Maintaining customer records by updating account information regularly
• Assisting with cross-department administrative duties, including document filing and scanning
• Handling front desk duties such as answering incoming phone calls and welcoming visitors and drivers.• Proven experience in answering inbound calls professionally and efficiently
• Proficiency in call center customer service, with a focus on customer satisfaction
• Excellent customer service skills, with the ability to handle inquiries and complaints
• Ability to perform data entry tasks accurately and promptly
• Expertise in managing email correspondence, ensuring timely responses
• Experience in handling both inbound and outbound calls effectively
• Proficiency in Microsoft Excel for data analysis and reporting
• Knowledge of Microsoft Word for document creation and management
• Experience in order entry, ensuring accuracy and promptness
• Ability to schedule appointments efficiently, ensuring optimal time management.
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