Account Manager

1 week ago


Port Chester, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long term contract employment opportunity for an Account Manager in the insurance industry located in Rye Brook, New York. The workplace is dynamic and fast-paced, and the role is pivotal to our business operations. The Account Manager will be the primary point of contact for client inquiries.


Responsibilities:


• Handle incoming calls from clients and staff members, providing exceptional customer service

• Explain the details of open enrollment to clients, guiding them through the process

• Assist clients with renewing their insurance policies, ensuring they understand the terms and conditions

• Manage requests for new ID cards, ensuring they are processed and dispatched in a timely manner

• Understand and explain claim coverage to clients, providing clear and accurate information

• Maintain calm and detail oriented during all interactions, even in high-pressure situations

• Utilize CRM systems to maintain accurate records of customer interactions

• Perform billing functions as necessary, ensuring all client accounts are up to date.

• Possess a strong understanding and proficiency in CRM systems

• Experience in managing billing functions with accuracy and efficiency

• Exceptional customer service skills, including the ability to manage and respond to different customer situations

• Proven ability to manage multiple accounts effectively

• Demonstrated ability to build and maintain strong client relationships

• Excellent communication and interpersonal skills

• Ability to work well in a team environment and collaborate with various departments

• Strong problem-solving skills and the ability to think strategically about customer needs

• Solid understanding of business and financial principles

• Ability to handle pressure and meet deadlines in a fast-paced business environment



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